Operations Manager

Ingram Micro Inc.; Auckland; Hybrid; NZD 90,000 - 120,000; Full time

Benefits offered by this job

Career progression opportunities

Training & development

Competitive remuneration package

Staff purchase policy

Job summary

Ingram Micro is seeking an experienced Operations Manager to lead the Auckland warehouse and distribution operations in Manukau. You will manage inbound, outbound and returns, drive productivity, and partner with customers and logistics partners to deliver service excellence.

You will lead a team of 30+ through supervisors, implement SOPs and safety standards, and drive continuous improvement and cost performance while supporting business growth.

Qualifications

• 5+ years of experience in an operations manager or senior operational leadership role in warehousing, logistics, distribution or supply chain.
• Experience leading large operational teams through supervisors and frontline leaders.
• Proven ability to manage budgets, workforce planning and performance metrics.

Responsibilities

• Lead day-to-day warehouse operations (inbound, outbound, returns).
• Ensure service levels, quality, safety and customer satisfaction.
• Drive a safety-first culture and regulatory compliance.
• Plan resources, workforce and labour utilization to meet demand.
• Monitor KPIs, inventory accuracy and cost performance.
• Build strong relationships with customers and internal stakeholders.
• Lead continuous improvement to boost efficiency and profitability.
• Implement SOPs, quality frameworks and compliance processes.

Skills

Leadership

Stakeholder management

Change management

Analytical thinking

Health & safety

Education

Tertiary qualification or industry certification in Operations, Supply Chain, Logistics

Tools

WMS

SAP

JDE

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing! Job Description:

About Ingram Micro

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Through Ingram Micro Xvantage™, our AI-powered digital platform, we offer what we believe to be the industry’s first business-to-consumer-like experience. We also provide a broad range of technology services, including financing, specialised marketing, and lifecycle management, as well as technical pre- and post-sales professional support. Learn more at www.ingrammicro.com.

About the Role

We are seeking an experienced and people-focused Operations Manager to lead our Auckland warehouse and distribution operations based in Manukau. This is a critical leadership role responsible for overseeing inbound, outbound, returns and customer operations while ensuring the highest standards of safety, operational excellence, and service delivery. Leading a team of 30+ employees through supervisors and team leaders, you will drive productivity, continuous improvement, customer satisfaction, and operational performance. Working closely with internal stakeholders, customers, and logistics partners, you will play a key role in supporting business growth and delivering a best-in-class operational environment.

Role Responsibilities

• Lead day-to-day warehouse operations across inbound, outbound and returns functions.
• Ensure operational performance meets agreed service levels, quality standards, and customer expectations.
• Drive a strong safety-first culture and maintain compliance with all health and safety requirements.
• Manage warehouse resources, workforce planning, and labour utilisation to support operational demand.
• Monitor and improve operational KPIs, productivity, inventory accuracy, and cost performance.
• Build and maintain strong relationships with customers, and internal stakeholders.
• Lead continuous improvement initiatives to enhance efficiency, accuracy, and profitability.
• Implement and maintain standard operating procedures, quality frameworks, and compliance processes.
• Oversee customer operational reviews and identify opportunities for service enhancement and business growth.
• Lead, coach, develop, and performance-manage supervisors, team leaders, and operational teams.
• Support succession planning, talent development, and employee engagement initiatives.
• Ensure security, regulatory compliance, business continuity, and audit readiness across the operation.

Role Requirements

• Minimum 5 years' experience in an operations Manager or senior operational leadership role within warehousing, logistics, distribution, or supply chain environments.
• Proven experience leading large operational teams through supervisors and frontline leaders.
• Strong understanding of warehouse operations, inventory management, transport coordination, and customer service delivery.
• Experience managing operational budgets, workforce planning, and performance metrics.
• Demonstrated commitment to health, safety, and compliance within a warehouse environment.
• Strong analytical and problem-solving skills with a focus on continuous improvement.
• Experience with Warehouse Management Systems (WMS), SAP, JDE, or similar ERP platforms.
• Excellent stakeholder management and communication skills.
• Ability to drive change, improve processes, and influence outcomes across multiple teams.
• Relevant tertiary qualification or industry certification in Operations, Supply Chain, Logistics, or a related field is desirable.
• Strong leadership capability with a track record of coaching, developing, and retaining high-performing teams.

What’s on Offer

Your growth is our priority. Access LinkedIn Learning and a plethora of top-tier training courses to enrich your skills. With a vast organisation like ours, national and international career opportunities abound, putting you firmly in the driver's seat of your career trajectory. At Ingram Micro, we believe our people are our most important asset, which is why we endeavour to create a positive & rewarding environment for our teams. We are a collaborative team that likes to challenge the status quo and constantly look for better ways to serve our colleagues & customers.

Some of our benefits include:

• Genuine Career Progression Opportunities
• Training & Development
• Competitive Remuneration Package
• Staff Purchase Policy and a generous Benefits Scheme

Ingram Micro Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law. Final offers of employment are subject to the completion of relevant pre-employment background checks.

Why Join Us

We're a collaborative team that likes to challenge the status quo and constantly look for better ways to serve our colleagues & customers. With us, you'll make technology happen in surprising ways. It'll be a fun journey!

Join us and be part of shaping the future through technology. If you're a hands-on operations leader who thrives in fast-paced environments and enjoys building high-performing teams while delivering exceptional customer outcomes, we'd love to hear from you.

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