Senior Warehouse Ops Leader - Drive Efficiency

Ingram Micro NZ Ltd; New Zealand; On-site; NZD 120,000 - 150,000; Full time

Benefits offered by this job

Genuine Career Progression

Training & Development

Competitive Remuneration Package

Staff Purchase Policy

Job summary

Ingram Micro NZ Ltd is seeking an experienced Operations Manager to lead our Auckland warehouse and distribution operations. You will oversee inbound, outbound, returns and customer operations, ensuring safety, quality and service delivery while guiding a team of 30+ through supervisors and team leaders.

You will drive productivity, continuous improvement and KPI performance across the operation, partnering with internal stakeholders and logistics partners to support growth and deliver a

Qualifications

• 5+ years in an operations manager or senior leadership role within warehousing, logistics, distribution or supply chain.
• Experience leading large operational teams through supervisors and frontline leaders.
• Strong understanding of warehouse operations, inventory management, transport coordination and customer service.
• Experience managing budgets, workforce planning and performance metrics.
• Demonstrated commitment to health, safety and compliance in a warehouse environment.
• Knowledge of WMS, SAP, JDE or similar ERP platforms.

Responsibilities

• Lead day-to-day warehouse operations across inbound, outbound and returns.
• Ensure service levels, quality standards and customer expectations are met.
• Drive safety culture and compliance with health and safety requirements.
• Manage resources, planning, and labour utilization to meet demand.
• Monitor KPIs, productivity, inventory accuracy and cost performance.
• Build strong relationships with customers and internal stakeholders.
• Lead continuous improvement initiatives to boost efficiency and profitability.
• Implement and maintain SOPs, quality frameworks and compliance processes.
• Oversee customer operational reviews and identify growth opportunities.
• Coach and develop supervisors, team leads and operational teams.
• Support succession planning and employee engagement initiatives.
• Ensure business continuity and audit readiness across the operation.

Skills

People leadership

Stakeholder management

Analytical skills

Continuous improvement

Change management

Education

Tertiary qualification in Operations / Supply Chain / Logistics

Tools

WMS (Warehouse Management Systems)

SAP

JDE

Job description

Ingram Micro NZ Ltd is seeking an experienced Operations Manager to lead our Auckland warehouse and distribution operations. You will oversee inbound, outbound, returns and customer operations, ensuring safety, quality and service delivery while guiding a team of 30+ through supervisors and team leaders.

You will drive productivity, continuous improvement and KPI performance across the operation, partnering with internal stakeholders and logistics partners to support growth and deliver a