Auckland Warehouse Operations Leader: Growth & Safety

Ingram Micro; Auckland; On-site; NZD 150,000 - 190,000; Full time

Benefits offered by this job

Career progression

Training & Development

Competitive remuneration package

Staff purchase policy

Job summary

Ingram Micro in Auckland seeks an experienced and people-focused Operations Manager to lead our Auckland warehouse and distribution operations based in Manukau. This role oversees inbound, outbound, returns and customer operations while ensuring safety, operational excellence and service delivery.

You will lead a team of 30+ employees through supervisors and team leaders, driving productivity, continuous improvement, customer satisfaction, and KPI performance.

Qualifications

• Minimum 5 years in an operations manager or senior leadership role within warehousing, logistics, distribution, or supply chain environments.
• Proven experience leading large operational teams through supervisors and frontline leaders.
• Strong understanding of warehouse operations, inventory management, transport coordination, and customer service delivery.
• Experience managing operational budgets, workforce planning, and performance metrics.
• Demonstrated commitment to health, safety, and compliance within a warehouse environment.

Responsibilities

• Lead day-to-day warehouse operations across inbound, outbound and returns functions.
• Ensure operational performance meets agreed service levels, quality standards, and customer expectations.
• Drive a strong safety-first culture and maintain compliance with all health and safety requirements.
• Manage warehouse resources, workforce planning, and labour utilisation to support operational demand.
• Monitor and improve operational KPIs, productivity, inventory accuracy, and cost performance.
• Build and maintain strong relationships with customers and internal stakeholders.
• Lead continuous improvement initiatives to enhance efficiency, accuracy, and profitability.
• Implement and maintain standard operating procedures, quality frameworks, and compliance processes.
• Oversee customer operational reviews and identify opportunities for service enhancement and business growth.
• Lead, coach, develop, and performance-manage supervisors, team leaders, and operational teams.
• Support succession planning, talent development, and employee engagement initiatives.
• Ensure security, regulatory compliance, business continuity, and audit readiness across the operation.

Skills

Leadership

Stakeholder management

Analytical skills

Continuous improvement

Change management

Problem solving

Health & safety focus

Education

Tertiary qualification in Operations

Industry certification in Supply Chain

Tools

SAP

JDE

ERP systems

Job description

Ingram Micro in Auckland seeks an experienced and people-focused Operations Manager to lead our Auckland warehouse and distribution operations based in Manukau. This role oversees inbound, outbound, returns and customer operations while ensuring safety, operational excellence and service delivery.

You will lead a team of 30+ employees through supervisors and team leaders, driving productivity, continuous improvement, customer satisfaction, and KPI performance.