Operations/Logistics Co-Ordinator

Autofile; Auckland; Hybrid; NZD 60,000 - 75,000; Full time

Job summary

Autohub in Hobsonville, Auckland is seeking an Operations/Logistics Coordinator to support day-to-day operations, deliver excellent customer service, and coordinate freight and shipping from enquiry to delivery.

You will work with customers, suppliers, operations teams and our Japanese head office to ensure a smooth shipping journey, accurate data entry, and timely updates. This is a fast-paced role with growth opportunities in a trusted global logistics partner.

Qualifications

• Experience in customer service, sales support, logistics or freight forwarding is advantageous.
• Strong communication and interpersonal skills.
• Excellent organisational and time management abilities.

Responsibilities

• Respond to customer enquiries promptly via phone, email and online channels.
• Prepare accurate quotations and support conversion of enquiries into bookings.
• Assist with import and export bookings across markets and coordinate shipments.
• Provide timely updates to customers on shipment status and documentation requirements.
• Build relationships with customers, suppliers and internal stakeholders.
• Maintain records and data entry within company systems.

Skills

Customer service

Logistics coordination

Communication

Time management

Data entry

Microsoft Office

Tools

Microsoft Office

Freight forwarding software

Job description

Reporting directly to the Operations/Logistics Team Leader, the Operations/Logistics Coordinator plays an important role in supporting the day-to-day operations of the business. You will be responsible for delivering outstanding customer service, preparing quotations, coordinating freight and logistics activities, and supporting customers throughout their shipping journey. Working closely with customers, suppliers, operational teams and our Japanese head office, you will help ensure a seamless experience from enquiry through to successful delivery.

Key responsibilities

Respond to customer enquiries promptly and professionally via phone, email and online channels while maintaining a high level of customer satisfaction

Prepare accurate quotations, follow up customer enquiries, and support the conversion of opportunities into confirmed bookings

Assist with import and export bookings across all markets and ensure the smooth coordination of customer shipments

Provide timely updates to customers regarding shipment status, documentation requirements and delivery milestones

Build and maintain strong relationships with customers, suppliers, service providers and internal stakeholders

Maintain accurate records, data entry and documentation within company systems and processes

Identify opportunities to improve customer experience, operational efficiency and internal processes

Assist with general administrative duties and provide support to the wider operations team as required

About you

Positive, enthusiastic and professional attitude

Adaptable and comfortable working in a fast-changing environment

Strong communication and interpersonal skills

Excellent organisational and time management abilities

Customer-focused with a genuine desire to help people

Strong attention to detail and ability to multitask effectively

Proactive problem solver who takes ownership of tasks and outcomes

Comfortable working both independently and as part of a team

Competent with computer systems and Microsoft Office applications

Previous experience in customer service, sales support, logistics or freight forwarding is advantageous

About us

Autohub is a trusted global partner for vehicle importers and exporters, delivering seamless freight solutions through our one-stop, fixed-price, door-to-door (D2D) service. With over 1 million vehicles shipped and counting, Autohub continues to grow across New Zealand, Australia, Japan and other international markets. This is an exciting opportunity to join a fast-paced and highly respected business based in Hobsonville.