Export Coordinator

KLN Freight (Oceania) Ltd; Māngere-Ōtāhuhu; Vor Ort; NZD 50.000 - 72.000; Vollzeit

Zusammenfassung

KLN Freight (Oceania) Ltd in New Zealand seeks a motivated Operations team member to manage export processes, including LCL, FCL and Airfreight, across Auckland or Christchurch.

You will work across all areas of export, stay detail-oriented, and build rapid relationships with customers and suppliers while supporting the team to meet SLAs and regulatory requirements.

This is a full-time, permanent role requiring NZ citizenship or permanent residency with unrestricted work rights.

Qualifikationen

• Bachelor degree or higher in logistics, freight, transport, business management, data analytics or related field.
• Minimum 1 year freight forwarding experience.
• Experience arranging transport across all modes.
• Driver's license (essential).
• Excellent verbal and written communication skills.
• High attention to detail and proven analytic skills.
• Ability to solve problems and make decisions.
• Comfortable working in a fast-paced environment.
• Ability to work across multiple systems.
• Energetic and enthusiastic with can-do attitude.
• Superb organizational and time management skills.

Aufgaben

• Manage export shipments across NZ from start to finish.
• Coordinate delivery for AIR, LCL, and FCL exports.
• Quote agents and support export quotes for customers.
• Ensure shipments comply with SLAs and regulatory requirements.
• Improve processes to boost quality, productivity, and efficiency.
• Hold regular face-to-face meetings with key customers as requested.
• Assist with supplier KPIs and lead supplier meetings.
• Escalate issues and communicate with customers when needed.
• Lead toolbox meetings and coordinate with internal teams.
• Maintain accurate supplier rate cards.
• Ensure timely invoicing and landed costing reports with the billing team.
• Uphold professionalism and company standards.
• Meet KPI targets and log engagement with portfolio accounts.

Kenntnisse

Freight forwarding

Logistics coordination

Customer interaction

Attention to detail

Problem solving

Communication skills

Multimodal transport

Time management

Ausbildung

Bachelor degree

Jobbeschreibung

KLN is the Only Asian-born Global 3PL/Freight Forwarder. We are ranked in the top 11 Global Freight Forwarders. THE ONE IN ASIA, we have a customer-centric, added-value mindset in all parts of our business.

This is a fantastic opportunity for someone to join a growing team and be part of a great company culture. We are looking for someone experienced in export sea and air to work within our operations team. This will suit someone who is detailed orientated, enjoys interacting and meeting customers and suppliers and who wants to grow and develop themselves. We are looking for a self-driven motivated person.

As you will be joining an experienced export team which is growing this role is suitable for someone with limited export air and sea experience wanting to grow their career.

This team member can work out of our Auckland or Christchurch branch. We believe in finding the best candidate for the job.

Your Role

We are looking for a motivated person to join our Operations Team. This role will require you to work with and across all areas of the export process and you will be looking after LCL, FCL and Airfreight. You will need to be a detailed, organized individual who loves to learn and develop relationships with customers quickly.

This role is a full-time, permanent role. Candidates will need to be based in either Auckland or Christchurch. We would prefer someone with an Export Customs Pin but this is not required.

Applicants must be New Zealand citizens or permanent residents with unrestricted work rights.

Your Responsibilities

• Responsible for a proactive approach to the overall management of export shipments across NZ.
• Arrange delivery of export shipments across all modes - AIR, LCL and FCL across NZ.
• Quoting Agents and supporting the team with export quotes for our customers
• Ensure all export shipments are handling according to our internal SLAs and meets all regulatory compliance.
• Continuously improve process and procedures to ensure operations quality, productivity, and efficiency.
• Ensure regular face to face meeting are conducted with key customer base as requested.
• Assist with the preparation of supplier KPIs, leading supplier meetings and ensure these are reported back to management accordingly.
• Where an issue has been escalated to you around service failures, liaising with operational teams/management and customer service teams/management competently is critical and if required, leading the communication with the customer directly. Time is of the essence here.
• Proactive interaction with our internal teams and lead toolbox meetings.
• Ensure supplier Rate cards are maintained and accurate
• Make Sure timely and accurate final invoicing is completed by the billing/customer services teams alongside landed costing reports or other requirements.
• Making certain the highest levels of professionalism and company standards are adhered to.
• Ensuring all metrics and KPI’s are met and reporting as directed by management.
• Ensure all meetings and engagement with your portfolios accounts are logged and recorded.

Your Skills And Experiences

To be successful you will be open about your strengths and development needs and be prepared to challenge yourself. We value active listening, diversity of thinking and new perspectives.

Must-haves:

• Bachelor degree or higher qualifications in logistics, freight, transport, business management, data analytics or a related field preferred.
• Minimum 1 years freight forwarding experience.
• Experience arranging transport across all modes.
• Driver's license (essential)
• Excellent verbal and written communication skills
• High attention to detail and proven analytic skills
• Ability to solve problems and make decisions
• Comfortable working in a fast-paced environment
• Ability to work across multiple systems
• Energetic and enthusiastic with can-do attitude
• Superb organizational and time management skills

Above skills will be considered in the applications. Any candidates non-conforming to the must-have skills will not be taken into consideration. This is a permanent full time role, 40 hours per week Monday - Friday.