Operations Leader - Community Programs & Data

The Salvation Army New Zealand, Fiji, Tonga & Samoa

Queenstown

On-site

NZD 84,000 - 103,000

Full time

13 days ago

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Benefits offered by this job

Salvation Army leave (extra week)

Counselling services

Subsidised flu vaccinations

Discounted Medical Insurance

TSA discount card

Professional development

Job summary

The Salvation Army Driver Programmes in Canterbury seeks an Operations Manager to provide hands-on leadership across Driver Programmes and Community Driver Testing services. You will manage people, systems, reporting, quality assurance and continuous improvement to ensure efficient, high-quality services for participants and communities.

You will lead a team of Coordinators and Administrators, develop operational workflows, and monitor performance against contracts and KPIs, driving positive

Qualifications

Experience leading teams across multiple locations.
Ability to develop and optimise operational workflows.
Proven ability to monitor KPI performance and contracts.

Responsibilities

Provide operational leadership across multiple programme locations.
Lead Coordinators and Administrators to ensure high-quality service delivery.
Develop and continually improve systems, processes, reporting tools and workflows.
Monitor programme performance, KPI achievement and contractual requirements.
Drive continuous improvement initiatives that strengthen service quality and outcomes.

Skills

People leadership

Data analysis

Continuous improvement

Problem solving

Organisational skills

Tools

Excel

Forms

SharePoint

Teams

Dashboards

Reporting systems

Job description

You will lead a team of Coordinators and Administrators, develop operational workflows, and monitor performance against contracts and KPIs, driving positive

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