Operations Manager - Driver Programmes

The Salvation Army; Christchurch; On-site; NZD 84,000 - 103,000; Full time

Benefits offered by this job

Salvation Army leave

Free confidential counselling

Subsidised flu vaccinations

Discounted Medical Insurance

TSA discount card

Job summary

The Salvation Army Christchurch is seeking an Operations Manager for Driver Programmes and Community Driver Testing services. You will provide hands-on leadership to ensure efficient services, strong governance and positive participant outcomes, across Canterbury and West Coast locations.

Ideal candidates bring advanced Microsoft 365 skills, data-driven decision making, and a track record of coaching teams to deliver high-quality services in community programs that support employment and

Qualifications

• Experience leading multiple programmes or services.
• Strong data analysis and reporting skills.
• Proven ability to drive process improvements and quality.
• Advanced Microsoft 365 capabilities and reporting experience.
• People leadership and coaching skills.

Responsibilities

• Provide operational leadership across multiple programme and service locations.
• Lead and support Coordinators and Administrators to achieve high-quality service delivery.
• Develop and continually improve systems, processes, reporting tools and operational workflows.
• Monitor programme performance, KPI achievement and contractual requirements.
• Drive continuous improvement initiatives that strengthen service quality, efficiency and participant outcomes.

Skills

People leadership

Data analysis

Problem solving

Continuous improvement

Microsoft 365 capability

Tools

Microsoft 365

Excel

SharePoint

Teams

Job description

The Salvation Army – Christchurch, South Island

• Make a genuine difference by supporting programmes that improve access to licensing, employment and road safety outcomes
• Lead and support a dedicated team across Canterbury and West Coast locations while building a positive, high-performing culture
• Use your Microsoft 365 and systems expertise to develop dashboards, reporting tools and operational improvements
• Bring structure, organisation and problem-solving skills to strengthen services and create lasting impact

About the Business

The Salvation Army Driver Programmes delivers community-based driver licensing, driver education, road safety and behaviour change services across metropolitan and rural communities. We support people who experience barriers to obtaining, progressing or maintaining a driver licence, creating pathways to employment, education, independence, wellbeing and safer participation within their communities.

About the Role

As Operations Manager, you will provide operational leadership across our Driver Programmes and Community Driver Testing services. This is a hands-on leadership role focused on people, systems, reporting, quality assurance and continuous improvement. You will work closely with Coordinators, Administrators and delivery staff to ensure services operate efficiently, consistently and achieve positive outcomes for participants and communities.

What will your responsibilities be:

Provide operational leadership across multiple programme and service locations

Lead and support Coordinators and Administrators to achieve high-quality service delivery

Develop and continually improve systems, processes, reporting tools and operational workflows

Monitor programme performance, KPI achievement and contractual requirements

Drive continuous improvement initiatives that strengthen service quality, efficiency and participant outcomes

Our ideal candidate will:

Be community minded, compassionate and committed to supporting positive outcomes for people and whānau

Have advanced Microsoft 365 capability, including Excel, Forms, SharePoint, Teams, dashboards and reporting systems

Be an experienced people leader with the ability to coach, support and develop teams

Have strong organisational, problem-solving and continuous improvement skills

Be confident analysing data, identifying trends and translating information into practical operational improvements

Our offer to you:

• An additional working week of Salvation Army leave awarded annually on 1 July
• Free confidential counselling services to support your wellbeing
• Subsidised flu vaccinations
• Discounted Medical Insurance with Southern Cross
• TSA discount card for discount with various retailers such as Beaurepairs, Noel Leeming, Placemakers and Torpedo7

Ongoing professional development, training and opportunities to contribute to meaningful community outcomes

Candidates should be adaptable, energetic, self-motivated and committed to our mission of 'caring for people, transforming lives and reforming society'

This role is permanent/full time and hours worked will be 37.5 hours per week.

The starting salary for this role will be $93,617.55 per annum.

The Salvation Army is proud to be an equal opportunity employer and believes workplaces thrive with diversity.

Children’s Worker Classification Statement (per Children’s Act 2014): Applicants with a Schedule 2 conviction must provide an Exemption Certificate for Core Children’s Worker roles or undergo an internal assessment for all other Salvation Army roles

The Salvation Army is a worldwide evangelical Christian church and human service provider. It is committed to caring for people, transforming lives and reforming society - all through the love of God shown in Jesus. The successful applicant should therefore show an ability to identify with the mission and values of The Salvation Army.