Operation Manager - Driver Programmes

Haines Attract for The Salvation Army; New Zealand; On-site; NZD 84,000 - 103,000; Full time

Benefits offered by this job

An additional Salvation Army leave day

Free confidential counselling services

Subsidised flu vaccinations

Discounted Medical Insurance

TSA discount card for retailers

Job summary

The Salvation Army Driver Programmes is seeking an Operations Manager to provide operational leadership across our Driver Programmes and Community Driver Testing services. This hands-on role focuses on people, systems, reporting, quality assurance and continuous improvement.

You will work with Coordinators, Administrators and delivery staff to ensure services operate efficiently, deliver high-quality outcomes for participants and communities, and drive improvements in KPI performance.

Qualifications

• Experience leading multiple programmes and teams.
• Strong Microsoft 365 capability including Excel, Forms, SharePoint, Teams and dashboards.
• Proven ability to monitor KPI and contractual requirements.
• Excellent organizational, problem-solving and continuous improvement skills.

Responsibilities

• Provide operational leadership across multiple programme and service locations.
• Lead and support Coordinators and Administrators to achieve high-quality service delivery.
• Develop and continually improve systems, processes, reporting tools and operational workflows.
• Monitor programme performance, KPI achievement and contractual requirements.
• Drive continuous improvement initiatives that strengthen service quality, efficiency and participant outcomes.

Skills

Microsoft 365

Excel

SharePoint

Teams

Dashboards

Data analysis

People leadership

Process improvement

Job description

• Make a genuine difference by supporting programmes that improve access to licensing, employment and road safety outcomes
• Lead and support a dedicated team across Canterbury and West Coast locations while building a positive, high-performing culture
• Use your Microsoft 365 and systems expertise to develop dashboards, reporting tools and operational improvements
• Bring structure, organisation and problem-solving skills to strengthen services and create lasting impact

About the Business:

The Salvation Army Driver Programmes delivers community-based driver licensing, driver education, road safety and behaviour change services across metropolitan and rural communities. We support people who experience barriers to obtaining, progressing or maintaining a driver licence, creating pathways to employment, education, independence, wellbeing and safer participation within their communities.

About the Role:

As Operations Manager, you will provide operational leadership across our Driver Programmes and Community Driver Testing services. This is a hands-on leadership role focused on people, systems, reporting, quality assurance and continuous improvement. You will work closely with Coordinators, Administrators and delivery staff to ensure services operate efficiently, consistently and achieve positive outcomes for participants and communities.

What will your responsibilities be:

Provide operational leadership across multiple programme and service locations

Lead and support Coordinators and Administrators to achieve high-quality service delivery

Develop and continually improve systems, processes, reporting tools and operational workflows

Monitor programme performance, KPI achievement and contractual requirements

Drive continuous improvement initiatives that strengthen service quality, efficiency and participant outcomes

Our ideal candidate will:

Be community minded, compassionate and committed to supporting positive outcomes for people and whānau

Have advanced Microsoft 365 capability, including Excel, Forms, SharePoint, Teams, dashboards and reporting systems

Be an experienced people leader with the ability to coach, support and develop teams

Have strong organisational, problem-solving and continuous improvement skills

Be confident analysing data, identifying trends and translating information into practical operational improvements

Our offer to you:

• An additional working week of Salvation Army leave awarded annually on 1 July
• Free confidential counselling services to support your wellbeing
• Subsidised flu vaccinations
• Discounted Medical Insurance with Southern Cross
• TSA discount card for discount with various retailers such as Beaurepairs, Noel Leeming, Placemakers and Torpedo7

Ongoing professional development, training and opportunities to contribute to meaningful community outcomes

Candidates should be adaptable, energetic, self-motivated and committed to our mission of 'caring for people, transforming lives and reforming society'

This role is permanent/full timeandhours worked will be 37.5 hours per week.

The starting salary for this role will be $93,617.55 per annum.

The Salvation Army is proud to be an equal opportunity employer andbelieves workplaces thrive with diversity.

Children’s Worker Classification Statement (per Children’s Act 2014): Applicants with a Schedule 2 conviction must provide an Exemption Certificate for Core Children’s Worker roles or undergo an internal assessment for all other Salvation Army roles

The Salvation Army is a worldwide evangelical Christian church and human service provider. It is committed to caring for people, transforming lives and reforming society - all through the love of God shown in Jesus. The successful applicant should therefore show an ability to identify with the mission and values of The Salvation Army.