Operations Manager - Driver Programmes

The Salvation Army New Zealand, Fiji, Tonga & Samoa; Queenstown; On-site; NZD 84,000 - 103,000; Full time

Benefits offered by this job

Salvation Army leave (extra week)

Counselling services

Subsidised flu vaccinations

Discounted Medical Insurance

TSA discount card

Professional development

Job summary

The Salvation Army Driver Programmes in Canterbury seeks an Operations Manager to provide hands-on leadership across Driver Programmes and Community Driver Testing services. You will manage people, systems, reporting, quality assurance and continuous improvement to ensure efficient, high-quality services for participants and communities.

You will lead a team of Coordinators and Administrators, develop operational workflows, and monitor performance against contracts and KPIs, driving positive

Qualifications

• Experience leading teams across multiple locations.
• Ability to develop and optimise operational workflows.
• Proven ability to monitor KPI performance and contracts.

Responsibilities

• Provide operational leadership across multiple programme locations.
• Lead Coordinators and Administrators to ensure high-quality service delivery.
• Develop and continually improve systems, processes, reporting tools and workflows.
• Monitor programme performance, KPI achievement and contractual requirements.
• Drive continuous improvement initiatives that strengthen service quality and outcomes.

Skills

People leadership

Data analysis

Continuous improvement

Problem solving

Organisational skills

Tools

Excel

Forms

SharePoint

Teams

Dashboards

Reporting systems

Job description

Location: Canterbury

Role title Operations Manager

• Make a genuine difference by supporting programmes that improve access to licensing, employment and road safety outcomes
• Lead and support a dedicated team across Canterbury and West Coast locations while building a positive, high-performing culture
• Use your Microsoft 365 and systems expertise to develop dashboards, reporting tools and operational improvements
• Bring structure, organisation and problem-solving skills to strengthen services and create lasting impact

About The Business

The Salvation Army Driver Programmes delivers community-based driver licensing, driver education, road safety and behaviour change services across metropolitan and rural communities. We support people who experience barriers to obtaining, progressing or maintaining a driver licence, creating pathways to employment, education, independence, wellbeing and safer participation within their communities.

About The Role

As Operations Manager, you will provide operational leadership across our Driver Programmes and Community Driver Testing services. This is a hands‑on leadership role focused on people, systems, reporting, quality assurance and continuous improvement. You will work closely with Coordinators, Administrators and delivery staff to ensure services operate efficiently, consistently and achieve positive outcomes for participants and communities.

What Will Your Responsibilities Be

• Provide operational leadership across multiple programme and service locations
• Lead and support Coordinators and Administrators to achieve high-quality service delivery
• Develop and continually improve systems, processes, reporting tools and operational workflows
• Monitor programme performance, KPI achievement and contractual requirements
• Drive continuous improvement initiatives that strengthen service quality, efficiency and participant outcomes

Our Ideal Candidate Will

• Be community minded, compassionate and committed to supporting positive outcomes for people and whānau
• Have advanced Microsoft 365 capability, including Excel, Forms, SharePoint, Teams, dashboards and reporting systems
• Be an experienced people leader with the ability to coach, support and develop teams
• Have strong organisational, problem-solving and continuous improvement skills
• Be confident analysing data, identifying trends and translating information into practical operational improvements

Our Offer To You

• An additional working week of Salvation Army leave awarded annually on 1 July
• Free confidential counselling services to support your wellbeing
• Subsidised flu vaccinations
• Discounted Medical Insurance with Southern Cross
• TSA discount card for discount with various retailers such as Beaurepairs, Noel Leeming, Placemakers and Torpedo7
• Ongoing professional development, training and opportunities to contribute to meaningful community outcomes

Candidates should be adaptable, energetic, self‑motivated and committed to our mission of 'caring for people, transforming lives and reforming society'

This role is permanent/full time and hours worked will be 37.5 hours per week.

The starting salary for this role will be $93,617.55 per annum.

The Salvation Army is proud to be an equal opportunity employer and believes workplaces thrive with diversity.

Children’s Worker Classification Statement (per Children’s Act 2014): Applicants with a Schedule 2 conviction must provide an Exemption Certificate for Core Children’s Worker roles or undergo an internal assessment for all other Salvation Army roles

The Salvation Army is a worldwide evangelical Christian church and human service provider. It is committed to caring for people, transforming lives and reforming society - all through the love of God shown in Jesus. The successful applicant should therefore show an ability to identify with the mission and values of The Salvation Army.