Operations Coordinator

Toll Global Forwarding (Malaysia) Sdn. Bhd.; Christchurch; Sur place; NZD 65 000 - 90 000; Plein temps

Résumé du poste

Toll Group is hiring an Operations Coordinator for Auckland or Christchurch, NZ. The role supports international freight operations, managing customer shipments from start to finish while delivering outstanding service outcomes.

Responsibilities include coordinating import/export shipments, liaising with carriers and internal stakeholders, and maintaining accurate records. The role requires at least 3 years in freight forwarding operations and strong use of CargoWise.

Qualifications

• Minimum 3 years' experience in a freight forwarding operations role.
• Solid understanding of international import and export processes.
• Strong customer service, communication and stakeholder management skills.
• Experience using CargoWise (essential).
• Excellent attention to detail and organisational skills.

Responsabilités

• Manage international import and export shipments using CargoWise.
• Coordinate freight movements with shipping lines, airlines, transport providers and co-loaders.
• Provide proactive shipment updates and exceptional customer service.
• Resolve operational issues and support customers with shipment enquiries.
• Process shipping documentation, reporting, cargo declarations and invoicing.
• Monitor shipment performance and ensure service levels and customer KPIs are achieved.
• Maintain accurate customer and shipment records.
• Support continuous improvement initiatives to enhance customer experience.

Connaissances

Customer service

Stakeholder management

Microsoft Office

Attention to detail

Work prioritisation

Air and sea freight operations

Outils

CargoWise

Description du poste

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com

This position sits within the Transolve business unit, a specialist division focused on the safe, compliant and efficient movement of bulk liquids around the world. Transolve delivers tailored transport and logistics solutions for a diverse range of industries, managing complex bulk liquid supply chains while maintaining the highest standards of safety, service excellence and operational performance.

Operations Coordinator - Auckland or Christchurch, New Zealand

Keep freight moving. Deliver exceptional customer service. Make an impact.

Are you an experienced freight forwarding professional who thrives in a fast-paced operational environment? We're seeking an Operations Coordinator to join our growing New Zealand team in either Auckland or Christchurch. This is an opportunity to work across international freight operations, manage customer shipments from start to finish, and play a key role in delivering outstanding service outcomes.

As an Operations Coordinator, you'll be responsible for coordinating import and export shipments, maintaining strong customer relationships, and ensuring operational excellence across every stage of the logistics journey. You'll work closely with customers, carriers, airlines, shipping lines, and internal stakeholders to ensure shipments are delivered accurately, efficiently, and on time.

Key Responsibilities

• Manage international import and export shipments using CargoWise.
• Coordinate freight movements with shipping lines, airlines, transport providers and co-loaders.
• Provide proactive shipment updates and exceptional customer service.
• Resolve operational issues and support customers with shipment enquiries.
• Process shipping documentation, reporting, cargo declarations and invoicing.
• Monitor shipment performance and ensure service levels and customer KPIs are achieved.
• Maintain accurate customer and shipment records.
• Support continuous improvement initiatives to enhance customer experience.

About You

• Minimum 3 years' experience in a freight forwarding operations role.
• Solid understanding of international import and export processes.
• Strong customer service, communication and stakeholder management skills.
• Experience using CargoWise (essential).
• Excellent attention to detail and organisational skills.
• Ability to prioritise workloads and solve problems proactively.
• High proficiency across Microsoft Office applications.
• A positive, team-focused and customer-centric mindset.
• Flexitank and ISOtank experience.
• Exposure to both air and sea freight operations.

Why Join Us?

• Join a respected and growing international logistics business.
• Work with a collaborative and supportive team.
• Diverse role with exposure to global supply chain operations.
• Genuine opportunities for development and career progression.
• Be part of a business committed to customer excellence and operational performance.

What moves you?

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.

To find out more about us visit www.careers.tollgroup.com

You must be entitled to work in New Zealand and be prepared to undertake pre-employment checks including a criminal history check and medical.