Customs Manager NZ

Toll Group; Auckland; On-site; NZD 130,000 - 170,000; Full time

Job summary

Toll Group in New Zealand seeks an experienced Customs Manager to lead NZ customs operations, ensure regulatory compliance, and enhance service delivery across the network. You will manage onshore and offshore teams, drive performance through KPIs, and partner with key customers to deliver value in a dynamic global logistics environment.

You will lead a high-performing team, oversee national customs activities, and identify opportunities to improve productivity and profitability while aligning

Qualifications

• Licensed Customs Broker with NZ credentials.
• Extensive experience in customs operations and international logistics.
• Proven ability to lead teams in a national or multi-site environment.

Responsibilities

• Lead New Zealand customs operations, ensuring compliance with regulatory requirements.
• Monitor operational performance, KPIs, productivity, and financial outcomes.
• Develop onshore and offshore customs teams to achieve business objectives.
• Drive process improvement initiatives and support operational transformation activities.
• Partner with key customers and support major account implementations.
• Represent Toll during audits and deliver value-added customs solutions for clients.

Skills

Customs leadership

Stakeholder management

Commercial acumen

Data-driven decision making

Communication & negotiation

Strategic mindset

Education

Licensed Customs Broker (New Zealand)

Job description

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com

Play a vital role in enabling sustainable, global supply chains with Global Forwarding, Australia and New Zealand. With ongoing job security, enjoy working in a stable and safe environment, where we can be curious and inspired to try new things as we put customers at the centre of everything we do. As a recognised global brand with long-term success, we’re passionate about progress. That means adapting to change and transforming how our customers experience world-class freight forwarding solutions. In an open and inclusive culture, we share our ideas with approachable leaders who clearly communicate our ambitions. Our contribution is recognised with flexibility for balance and opportunities to learn, grow and progress. And we’re always looking out for each other’s wellbeing. We take pride in rising to any challenge to deliver what matters. Like thriving on diverse, challenging, even unordinary projects, while being supported by friendly and positive teamwork.

About the Role

At Toll, we’re looking for an experienced customs leader to drive operational excellence, compliance, and commercial performance across our New Zealand customs operations. Reporting to the Customs Senior Manager ANZ, you will lead a high-performing team, oversee national customs activities, ensure compliance with NZ Customs Service and MPI regulations, and identify opportunities to enhance service delivery, productivity, and profitability. This is an exciting opportunity to make a significant impact within a dynamic global logistics organisation.

A day in the life of a Customs Manager NZ at Toll

• Lead New Zealand customs operations, ensuring compliance with all regulatory requirements.
• Monitor operational performance, KPIs, productivity, and financial outcomes.
• Manage and develop onshore and offshore customs teams to achieve business objectives.
• Drive process improvement initiatives and support operational transformation activities.
• Partner with key customers and support major account implementations.
• Represent Toll during audits and deliver value-added customs solutions for clients.

Qualifications

• Licensed Customs Broker (New Zealand).
• Extensive experience within customs and international logistics operations.
• Demonstrated experience leading teams in a national or multi-site environment.
• Strong understanding of customs legislation, tariffs, and compliance frameworks.
• Experience managing operational performance through KPIs and reporting.
• Proven ability to drive continuous improvement initiatives.

Skills & Experience

• 10+ years’ experience in customs operations, including leadership responsibilities.
• Strong stakeholder engagement and relationship management skills.
• Commercial acumen with the ability to identify revenue and profitability opportunities.
• Data-driven approach to decision-making and performance management.
• Excellent communication, negotiation, and influencing skills.
• Strategic mindset with the ability to adapt in a fast-paced logistics environment.

What moves you?

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.

To find out more about us visit www.careers.tollgroup.com

You must be entitled to work in New Zealand and be prepared to undertake pre-employment checks including a criminal history check and medical.