Operations and Despatch Administrator

Oakcrest Management Limited; Stratford; On-site; NZD 48,000 - 60,000; Full time

Job summary

Oakcrest Management Limited in Stratford, North Island, is seeking an organised Operations and Despatch Administrator to support our Stratford team. The role involves order entry, administration, compliance documentation, and clear communication with customers to keep transport operations running smoothly.

You will work closely with the operations team to ensure efficient daily operations, timely load planning, and accurate record-keeping, while maintaining a high level of service and

Qualifications

• Previous experience in operations and despatch administration.
• Knowledge of the transport industry.
• Strong office administration experience.
• Excellent customer service and telephone communication skills.
• Strong organisational skills with the ability to prioritise competing tasks and meet deadlines.
• Intermediate Microsoft Office skills, including Word, Excel and Outlook.
• Experience using MyTrucking and/or M2X (advantageous).
• Clear written and verbal communication skills.
• Strong attention to detail and problem-solving ability.
• A high level of personal integrity.
• The ability to remain calm and organised in a busy environment.

Responsibilities

• Complete day-to-day operations and despatch administration.
• Process customer orders and provide load planning support.
• Maintain accurate operational, compliance and customer records.
• Respond promptly to customer enquiries and provide timely updates.Support the wider operations team to ensure efficient daily operations.
• Ensure documentation is completed accurately and within required timeframes.

Skills

Operations experience

Despatch admin

Customer service

MS Office

MyTrucking

M2X

Tools

MyTrucking

M2X

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Oakcrest Management Limited – Stratford, North Island

Are you an organised administrator who enjoys working in a fast-paced environment? Do you thrive on keeping things running smoothly while providing excellent customer service? If so, we'd love to hear from you.

The Orion Group is a privately-owned Company that specialises in cartage of stock feeds, from raw material stores and feed mills to farms throughout New Zealand. We are seeking an organised and proactive Operations and Despatch Administrator to join our Stratford team. This is a varied role where you'll play an integral part in supporting our Operations and Despatch Team, ensuring the efficient day-to-day running of our transport operations.

Working closely with our operations team, you'll be responsible for order entry, administration, compliance documentation, customer communication and providing administrative support to help keep our trucks moving safely and efficiently.

Key Responsibilities

• Complete day-to-day operations and despatch administration.
• Process customer orders and provide load planning support.
• Maintain accurate operational, compliance and customer records.
• Respond promptly to customer enquiries and provide timely updates.Support the wider operations team to ensure efficient daily operations.
• Ensure documentation is completed accurately and within required timeframes.

Skills and Experience

To be successful in this role, you will have:

• Previous experience in operations and despatch administration.
• Knowledge of the transport industry.
• Strong office administration experience.
• Excellent customer service and telephone communication skills.
• Strong organisational skills with the ability to prioritise competing tasks and meet deadlines.
• Intermediate Microsoft Office skills, including Word, Excel and Outlook.
• Experience using MyTrucking and/or M2X (advantageous).
• Clear written and verbal communication skills.
• Strong attention to detail and problem-solving ability.
• A high level of personal integrity.
• The ability to remain calm and organised in a busy environment.

About You

You are reliable, organised and detail-oriented, with a positive attitude and a willingness to help wherever needed. You enjoy working as part of a team, take ownership of your work and are committed to providing excellent service to both customers and colleagues.

What We Offer

• Stable, full-time employment with an established and growing transport company.
• A supportive and collaborative team environment.
• A varied role where no two days are the same.
• The opportunity to make a real contribution to the success of our operations.