Operations & Administration Assistant

Aotearoa New Zealand Association of Social Workers; Nelson; On-site; NZD 45,000 - 60,000; Full time

Job summary

Wine, Art & Wilderness in Nelson seeks an organised, energetic Operations & Administration Assistant to support day-to-day bookings and office tasks, helping ensure everything runs smoothly in a busy tourism business. You will coordinate with guests, travel agents and tourism partners, manage bookings using FareHarbor, Viator and GetYourGuide, and assist with daily schedules for guides and drivers.

A NZ driver licence is required.

Qualifications

• Exceptional organisation and attention to detail.
• Strong phone and email communication skills.
• Proficiency with Microsoft Office; AI or social media knowledge is a plus.
• Previous administration, reservations or customer service experience is important.
• A current full New Zealand driver licence is required.
• Experience with FareHarbor, Viator or GetYourGuide is advantageous; knowledge of the Nelson/Tasman region helpful.

Responsibilities

• Process bookings and keep booking information accurate and up to date
• Communicate with guests, travel agents and tourism partners
• Book and confirm activities, restaurants, wineries, accommodation and other suppliers
• Manage bookings and availability through FareHarbor, Viator and GetYourGuide
• Help prepare daily schedules and information for guides and drivers
• Follow up missing information and spot potential problems before they arise
• Assist with general office administration
• Pitch in with vehicle presentation or other practical jobs when things get busy

Skills

Organised

Communication

MS Office

AI awareness

Proactive

Tools

FareHarbor

Viator

GetYourGuide

Microsoft Office

Job description

Wine, Art & Wilderness is looking for an organised, energetic and detail-focused Operations & Administration Assistant to join the Nelson-based team. You'll be right at the centre of day-to-day operations, helping make sure everything runs smoothly. This is a busy tourism business creating exceptional experiences throughout Nelson Tasman and the wider South Island, where behind every great day guests enjoy is careful planning involving bookings, guides, vehicles, wineries, boats, restaurants, accommodation, activity providers and countless other details all coming together at the right time.

Key responsibilities

Process bookings and keep booking information accurate and up to date

Communicate with guests, travel agents and tourism partners

Book and confirm activities, restaurants, wineries, accommodation and other suppliers

Manage bookings and availability through platforms such as FareHarbor, Viator and GetYourGuide

Help prepare daily schedules and information for guides and drivers

Follow up missing information and spot potential problems before they arise

Assist with general office administration

Pitch in with vehicle presentation or other practical jobs when things get busy

About you

Exceptionally organised with a sharp eye for detail

Enjoys a busy workplace and can juggle several things at once

Communicates confidently and professionally by phone and email

Comfortable using the Microsoft suite. Added bonus if you're AI and/or Social Media savvy!

Doesn't wait to be told when something obviously needs doing

Practical and happy to step away from the desk and lend a hand

Takes genuine satisfaction from seeing a complicated day come together successfully

Previous administration, reservations or customer service experience is important

A current full New Zealand driver licence is required

Experience with FareHarbor, Viator, GetYourGuide or tourism reservations would be an advantage, as would good knowledge of the Nelson/Tasman region

About us

Wine, Art & Wilderness is a well-established Nelson tourism company specialising in private touring, small-group experiences and executive transport. We work hard, particularly through our busy summer season, but we're also a friendly, down-to-earth team who enjoy what we do. You'll work alongside our Operations Manager, Managing Director and a fabulous team of guides and drivers who bring an enormous amount of personality, knowledge and experience to the business.