Tourism Operations & Admin Assistant - Booking & Scheduling

Aotearoa New Zealand Association of Social Workers; Nelson; On-site; NZD 45,000 - 60,000; Full time

Job summary

Wine, Art & Wilderness in Nelson seeks an organised, energetic Operations & Administration Assistant to support day-to-day bookings and office tasks, helping ensure everything runs smoothly in a busy tourism business. You will coordinate with guests, travel agents and tourism partners, manage bookings using FareHarbor, Viator and GetYourGuide, and assist with daily schedules for guides and drivers.

A NZ driver licence is required.

Qualifications

• Exceptional organisation and attention to detail.
• Strong phone and email communication skills.
• Proficiency with Microsoft Office; AI or social media knowledge is a plus.
• Previous administration, reservations or customer service experience is important.
• A current full New Zealand driver licence is required.
• Experience with FareHarbor, Viator or GetYourGuide is advantageous; knowledge of the Nelson/Tasman region helpful.

Responsibilities

• Process bookings and keep booking information accurate and up to date
• Communicate with guests, travel agents and tourism partners
• Book and confirm activities, restaurants, wineries, accommodation and other suppliers
• Manage bookings and availability through FareHarbor, Viator and GetYourGuide
• Help prepare daily schedules and information for guides and drivers
• Follow up missing information and spot potential problems before they arise
• Assist with general office administration
• Pitch in with vehicle presentation or other practical jobs when things get busy

Skills

Organised

Communication

MS Office

AI awareness

Proactive

Tools

FareHarbor

Viator

GetYourGuide

Microsoft Office

Job description

Wine, Art & Wilderness in Nelson seeks an organised, energetic Operations & Administration Assistant to support day-to-day bookings and office tasks, helping ensure everything runs smoothly in a busy tourism business. You will coordinate with guests, travel agents and tourism partners, manage bookings using FareHarbor, Viator and GetYourGuide, and assist with daily schedules for guides and drivers.

A NZ driver licence is required.