Operations Coordinator

Aotearoa New Zealand Association of Social Workers; Waiheke; On-site; NZD 65,000 - 85,000; Full time

Benefits offered by this job

Discounted EcoZip experiences

Full-time employment

Professional development opportunities

Flexible working arrangements

Team environment

Health and wellbeing support

Staff events

Job summary

EcoZip Adventures on Waiheke Island is seeking an experienced Operations Coordinator to oversee daily operations, bookings, and admin functions for a 7-days-a-week adventure tourism business. The role requires coordinating tours, managing communications, and ensuring high standards of guest experiences.

You will support health and safety, liaise with guides and suppliers, and contribute to continuous improvement while working in a dynamic, environmentally conscious team.

Qualifications

• Experience coordinating operations, office management, or similar administrative role.
• Strong organisational and multitasking abilities across priorities.
• Excellent written and verbal communication with diverse stakeholders.
• Proficiency with MS Office and operations/booking software.

Responsibilities

• Coordinate and schedule tours and activities to optimise resources and guest satisfaction.
• Manage bookings, reservations and customer communications in operational systems.
• Maintain records including inventory, equipment maintenance logs and compliance docs.
• Liaise between admin staff, guides, equipment teams and management to ensure smooth daily operations.
• Prepare reports and analyse data to identify efficiencies and improvements.
• Support health and safety compliance, risk assessments and incident reporting.
• Coordinate procurement of equipment and materials and manage supplier relationships.
• Assist training and onboarding of new staff.
• Handle invoicing, expenses and financial record-keeping.
• Respond to customer inquiries and resolve operational issues promptly.

Skills

Organisational skills

Multitasking

Communication skills

Problem solving

Attention to detail

Customer service

Sustainability interest

Tools

MS Office

Booking systems

Operations software

Job description

About us

EcoZip Adventures is a premier adventure tourism company based on the beautiful Waiheke Island, Auckland. We are dedicated to providing exceptional outdoor experiences whilst maintaining our commitment to environmental sustainability and conservation. Our company culture values innovation, teamwork, and a genuine passion for preserving the natural beauty of our island home. We pride ourselves on delivering unforgettable adventures to visitors from around the world whilst ensuring responsible tourism practices.

About the role

We are seeking an experienced Operations Coordinator to join our team at EcoZip Adventures on a fixed term basis, to April 2028; with the opportunity to extend to a permanent role. This is a full-time position based on Waiheke Island, Auckland, offering an exciting opportunity to be at the heart of our operations. The Operations Coordinator will play a vital role in ensuring the smooth and efficient running of our adventure tourism business. You will be responsible for coordinating daily operations, managing administrative functions, and supporting our teams to deliver outstanding customer experiences. As we’re a 7-days-a-week operation, this role will include weekend working as part of a shift or roster process. This role is essential to maintaining the high standards that EcoZip Adventures is known for.

Key responsibilities

• Coordinate and schedule tours, activities, and adventure experiences to ensure optimal resource allocation and customer satisfaction
• Manage bookings, reservations, and customer communications using our operational management systems
• Maintain detailed records of operations, including inventory, equipment maintenance logs, and compliance documentation
• Liaise between administrative staff, guides, equipment teams, and management to ensure seamless daily operations
• Prepare operational reports and analyse data to identify efficiencies and areas for improvement
• Assist with health and safety compliance, including risk assessments and incident reporting
• Manage supplier relationships and coordinate the procurement of equipment and materials
• Support the training and onboarding of new staff members
• Handle administrative tasks including invoicing, expense tracking, and financial record-keeping
• Respond to customer enquiries and resolve operational issues promptly and professionally

What we’re looking for

• Proven experience in operations coordination, office management, or a similar administrative role
• Strong organisational and multitasking abilities, with the capacity to manage multiple priorities simultaneously
• Excellent communication skills, both written and verbal, with the ability to interact effectively with diverse stakeholders
• Proficiency in Microsoft Office Suite and experience with booking or operations management software
• Exceptional attention to detail and a commitment to maintaining accurate records and documentation
• Problem-solving mindset with the ability to make decisions independently and elevate issues when necessary
• A genuine interest in sustainability and environmental conservation practices
• Flexibility and adaptability to work in a dynamic, fast-paced environment
• Strong customer service orientation with a commitment to supporting positive guest experiences
• Preferred: Experience in the outdoor recreation or tourism sector and familiarity with Waiheke Island

What we offer

• Competitive salary and comprehensive benefits package
• Full-time employment with a stable, established company
• Discounted access to EcoZip Adventures experiences and activities for you and your family
• Professional development opportunities and training to support career progression
• Flexible working arrangements to support work-life balance
• A supportive, collaborative team environment with a genuine passion for sustainability
• The unique opportunity to work in a stunning island location with access to beautiful natural surroundings
• Health and wellbeing support initiatives to ensure employee satisfaction
• Access to staff events and team-building activities

Ready to join our team?

If you are an organised, detail-oriented professional with a passion for adventure tourism and environmental stewardship, we would love to hear from you.

Your application will include the following questions:

• Which of the following statements best describes your right to work in New Zealand?
• What’s your expected annual base salary?
• How many years' experience do you have as an operations coordinator?