Operational & Process Transformation Analyst

Partners Life; Auckland; Hybrid; NZD 90,000 - 120,000; Full time

Benefits offered by this job

Comprehensive training and development

Discretionary bonus after 12 months

Life insurance and income protection

Birthday leave

Long service leave

Parental leave salary top‑up

Flexible hybrid working

Modern Takapuna office

Job summary

Partners Life is embarking on growth and transformation, seeking an experienced Operational & Process Business Analyst to join our new Service Enablement team in Operations in Auckland.

You will collaborate across frontline teams, subject matter experts, project teams and technology stakeholders to translate challenges into practical, scalable requirements, document processes, and support design, testing and adoption.

Qualifications

• Experience in business analysis, process optimisation, operational transformation, or service environments.
• Strong requirements gathering, analysis, and documentation skills.
• Experience developing process maps, user stories, acceptance criteria, and traceability documentation.
• Proven workshop facilitation and stakeholder engagement capability.
• Strong analytical, problem‑solving, and critical thinking skills.
• Ability to influence and build credibility across a range of stakeholders without direct authority.
• Excellent written and verbal communication skills.
• Confidence working across business and technology teams to support effective implementation.

Responsibilities

• Gather, analyse and document business, operational, customer, and solution requirements.
• Map current and future‑state processes to support sustainable business practices.
• Develop user stories, acceptance criteria, and traceability artefacts for testing and implementation.
• Facilitate workshops and stakeholder discussions to build alignment and decision making.
• Support solution design, impact assessments, testing, UAT, implementation and adoption activities.
• Identify risks, control impacts, and customer considerations throughout the project lifecycle.
• Partner with operational, project, technology, risk and change teams to support effective implementation.
• Contribute to a culture of continuous learning, collaboration and operational excellence.

Skills

Business analysis

Requirements gathering

Process optimisation

Workshop facilitation

Stakeholder engagement

Analytical thinking

Communication

Problem solving

Job description

Partners Life is embarking on growth and transformation, seeking an experienced Operational & Process Business Analyst to join our new Service Enablement team in Operations in Auckland.

You will collaborate across frontline teams, subject matter experts, project teams and technology stakeholders to translate challenges into practical, scalable requirements, document processes, and support design, testing and adoption.