Operational & Process Business Analyst

Partners Life Limited; Devonport-Takapuna; Hybrid; NZD 90,000 - 130,000; Full time

Benefits offered by this job

Comprehensive training

Learning opportunities

Discretionary bonus

Life insurance and income protection

Birthday leave

Long service leave

Parental leave support

Flexible hybrid working

Takapuna office

Job summary

Partners Life Limited is seeking an experienced Operational & Process Business Analyst to join our new Service Enablement team in Operations. You’ll translate ambiguity into clear requirements, design future-state processes, and drive practical, scalable solutions aimed at improving customer outcomes.

You will collaborate with frontline teams, SMEs, project teams and tech stakeholders to document needs, facilitate workshops, and support design, testing, implementation and adoption across the

Qualifications

• Experience in business analysis, process optimisation, operational transformation, or service environments.
• Strong requirements gathering, analysis, and documentation skills.
• Experience developing process maps, user stories, acceptance criteria, and traceability documentation.
• Proven workshop facilitation and stakeholder engagement capability.
• Strong analytical, problem-solving, and critical thinking skills.
• Ability to influence and build credibility across stakeholders without direct authority.
• Excellent written and verbal communication skills.
• Confidence working across business and technology teams to support effective implementation.

Responsibilities

• Gather, analyse and document business, operational, customer, and solution requirements.
• Map current and future-state processes to support sustainable business practices.
• Develop user stories, acceptance criteria, and traceability artefacts that support testing and solution implementation.
• Facilitate workshops and stakeholder discussions to build alignment and support decision-making.
• Support solution design, impact assessments, testing, UAT, implementation, and adoption activities.
• Identify risks, control impacts, and customer considerations throughout the project lifecycle.
• Partner with operational, project, technology, risk, and change teams to support effective implementation.
• Contribute to a culture of continuous learning, collaboration, and operational excellence.

Skills

Business analysis

Process optimisation

Operational transformation

Stakeholder engagement

Analytical thinking

Job description

• Shape how we work, improve customer outcomes, and deliver smarter business solutions
• Partner with stakeholders across the business to solve complex operational challenges and influence practical solutions
• Hybrid flexible work, attractive salary, annual bonus and insurances

Partners Life is one of New Zealand’s largest life and health insurance companies. As part of the Daiichi Life Group, a leading global insurance provider, we are writing our next chapter of growth and opportunity.

We know the industry needs bold thinkers and passionate people to help reshape the future of insurance, and that is exactly who we are looking for. We are committed to doing things differently, lifting industry standards, challenging the status quo, and delivering real value through innovation and personalised advice.

If you are looking to join a company that’s redefining the insurance landscape and backed by the strength of a global group, Partners Life is the place to grow your career and make a real impact.

About the opportunity

We are on a journey of growth and transformation, and in this context we are looking for an experienced Operational & Process Business Analyst to join our newly established Service Enablement team within Operations.

This is a highly collaborative role where you will work with frontline teams, subject matter experts, project teams, and technology stakeholders to understand business challenges, define requirements, refine processes, and support practical solutions. You will be responsible for translating ambiguity into clarity, ensuring business needs are understood and solutions are practical, scalable, and focused on creating value for our customers and people.

You will play an important role in helping the business evolve the way it works by analysing current practices, designing future-state processes, facilitating discussions, and supporting solutions through design, testing, implementation, and adoption.

As our Operational & Process Business Analyst, you will:

• Gather, analyse and document business, operational, customer, and solution requirements
• Map current and future-state processes to support sustainable business practices
• Develop user stories, acceptance criteria, and traceability artefacts that support testing and solution implementation
• Facilitate workshops and stakeholder discussions to build alignment and support decision-making
• Support solution design, impact assessments, testing, UAT, implementation, and adoption activities
• Identify risks, control impacts, and customer considerations throughout the project lifecycle
• Partner with operational, project, technology, risk, and change teams to support effective implementation
• Contribute to a culture of continuous learning, collaboration, and operational excellence

About you

You are naturally curious and analytical, and enjoy working through complex problems, shaping practical solutions, and supporting meaningful progress. You know how to ask the right questions, understand business needs, simplify ambiguity, and bring people together to reach workable solutions.

You are equally comfortable engaging with frontline teams and senior stakeholders, and can translate business needs into clear, structured requirements. You understand process optimisation and enjoy identifying opportunities to strengthen efficiency, effectiveness, and customer experience.

To be successful in this role, you will bring:

• Experience in business analysis, process optimisation, operational transformation, or service environments
• Strong requirements gathering, analysis, and documentation skills
• Experience developing process maps, user stories, acceptance criteria, and traceability documentation
• Proven workshop facilitation and stakeholder engagement capability
• Strong analytical, problem-solving, and critical thinking skills
• Ability to influence and build credibility across a range of stakeholders without direct authority
• Excellent written and verbal communication skills
• Confidence working across business and technology teams to support effective implementation

What we offer

At Partners Life, we believe our people are our greatest asset and are proud to invest in their growth, wellbeing and success. As part of our team, you’ll have access to a range of benefits, with eligibility varying by benefit and employment type:

• Comprehensive training and ongoing support
• Genuine learning and development opportunities
• Participation in our discretionary bonus scheme after 12 months’ service (permanent employees only)
• Life insurance and income protection covers at our cost, plus discounted medical insurance (permanent employees only)
• Birthday leave (where eligible)
• Long service leave (permanent employees only)
• Parental leave salary top-up, reduced hours options and secondary parental leave (permanent employees only)
• Flexible hybrid working arrangements (where eligible)
• A modern office with stunning views in the heart of Takapuna

To be eligible to apply for this role, you must have the legal right to work in New Zealand.

We are not engaging recruitment agencies for this role.