Onsite & Remote ICT Support Technician

Potentia; Aorangi; Hybrid; NZD 50,000 - 65,000; Full time

Job summary

Jora New Zealand is seeking an ICT Support Technician to provide hands-on helpdesk support across multiple sites and remotely. You will manage tickets, perform device builds and repairs, assist with onboarding, and help integrate systems like Active Directory, SharePoint and Exchange.

The role blends hands-on technical work with clear communication to non-technical users in a busy organisation. A driver’s licence and a collaborative, proactive approach are essential.

Qualifications

• An IT or Computer Science qualification, or equivalent hands‑on experience.
• Experience in ICT support, service desk or desktop support.
• Strong communication skills and the ability to build trust with users.
• Working knowledge of Microsoft environments including Active Directory, SharePoint and Exchange.
• A full, clean driver’s licence.
• Team-first mindset with the judgement to know when to resolve, elevate or ask for help.

Responsibilities

• Providing onsite and remote helpdesk support across a range of users and locations.
• Managing support tickets, identifying trends and escalating critical issues when needed.
• Building, rebuilding, repairing and configuring computers, laptops, phones and peripherals.
• Installing hardware and software, and supporting network integration.
• Managing user onboarding, offboarding, accounts and access.
• Supporting systems such as Active Directory, SharePoint, Microsoft Exchange, antivirus tools, CRMs and business applications.
• Creating ICT procedures, templates, reports and support documentation.
• Working with internal teams, wider group stakeholders, vendors and students.
• Suggesting improvements that make systems and support processes more effective.

Skills

ICT support experience

Communication skills

Problem solving

Driver's license

Education

IT or Computer Science qualification

Tools

Active Directory

SharePoint

Microsoft Exchange

CRM systems

Job description

Jora New Zealand is seeking an ICT Support Technician to provide hands-on helpdesk support across multiple sites and remotely. You will manage tickets, perform device builds and repairs, assist with onboarding, and help integrate systems like Active Directory, SharePoint and Exchange.

The role blends hands-on technical work with clear communication to non-technical users in a busy organisation. A driver’s licence and a collaborative, proactive approach are essential.