Entry Level Support Engineer

JobSpace; Auckland; On-site; NZD 45,000 - 60,000; Full time

Benefits offered by this job

Friendly team environment

Certification Bonus Program

EAP program

Career growth opportunities

Job summary

New Era Technology in Auckland seeks an entry-level IT Helpdesk Technician to join our client-site operations in the education sector. You will be the first point of contact for IT issues, delivering face-to-face support and guiding users with clear, friendly communication.

Working Monday to Thursday 8 hours and Friday 6 hours, 38 hours per week, on-site at multiple South Auckland locations. The role requires NZ citizenship or permanent residency and a NZ driver's license.

Qualifications

• NZ citizenship or permanent residency is required.
• NZ driver's license (Full or Restricted) is required.
• On-site work in South Auckland within the education sector.
• Strong communication and customer service skills.

Responsibilities

• Respond to client inquiries and provide on-site IT support.
• Diagnose and troubleshoot technical issues for users.
• Document and track issues using a ticketing system.
• Escalate unresolved issues to appropriate teams and follow up until resolution.
• Stay up to date with product knowledge and industry trends.

Skills

Customer service

Technical support

Communication

Time management

Tools

Windows 11

Windows Server 2022

FortiGate

Ruckus

HP

Allied Telesis

Aruba

Aerohive

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Join New Era Technology, where people first is at the heart of everything we do. With a global team of over 3,000 professionals, we’re committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.

At New Era, you’ll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service.

Are you passionate about IT and want to kick off your professional career?

What is the role

Monday - Thursday 8 hours daily; Friday 6 hours – 38 hours weekly. Based on-site on our client sites in South Auckland and working within the education sector, you will be the first point of contact for any IT-related issues. Through face-to-face interactions and managing the ticket board, you’ll deliver excellent customer service, effectively communicate with non-technical users, and prioritize and troubleshoot technical problems.

You’ll also collaborate with cross-functional teams to resolve complex issues. As part of your responsibilities, you will complete daily timesheets, which require strong attention to detail. This role involves some local travel across sites, so flexibility is important.

No company vehicle provided.

• Must be a NZ Citizen or hold permanent residency
• Must have a NZ Driver's License (Full or Restricted)

Responsibilities

• Respond to client inquiries and provide technical support via various channels (phone, email, chat, etc.)
• Diagnose and troubleshoot technical issues reported by clients.
• Document and track client issues using a ticketing system.
• Escalate unresolved issues to appropriate teams and follow up until resolution.
• Stay up to date with product knowledge and industry trends to provide accurate and timely support.

Practical technical knowledge in supporting and implementing:

• Windows 11
• Windows Server 2022
• Firewalls (FortiGate)
• Switching (Ruckus, HP, Allied Telesis)
• Wireless (Ruckus, Aruba/HP, Aerohive)

What we offer:

• A friendly team environment with a strong technical support network.
• Opportunity to work with the IT industry's latest technologies.
• Internal career growth for high performers and IT super-stars
• An opportunity to earn while you learn with our Certification Bonus Program
• EAP Program – Raise limited. Three free sessions per year.
• Cost price on products from our suppliers
• Referral Bonus Initiative
• School holiday – Projects and Training opportunities