Entry Level Support Engineer

New Era Technology; Waitakere Ranges; On-site; NZD 42,000 - 60,000; Full time

Benefits offered by this job

Certification Bonus Program

EAP Program – Three free sessions per年

Referral Bonus Initiative

Cost price on products

School holiday – Projects and Training

Job summary

New Era Technology is seeking an on-site IT Support Assistant to be the first point of contact for education sector clients in West Auckland. You will handle face-to-face and remote inquiries, troubleshoot issues, and manage tickets with care and speed.

You will collaborate with cross-functional teams, document resolutions, and stay current with technology trends. A NZ citizen or permanent resident with a NZ driver's license is required, with travel between sites and no company vehicle provided.

Qualifications

• NZ citizenship or permanent residency is required.
• Must have a NZ Driver's License (Full or Restricted).
• Experience delivering IT helpdesk support and troubleshooting for clients.

Responsibilities

• Respond to client inquiries and provide IT support via phone, email, chat, and in person.
• Diagnose and troubleshoot technical issues reported by clients.
• Document and track client issues using a ticketing system.
• Escalate unresolved issues to appropriate teams and follow up until resolution.
• Stay up to date with product knowledge and industry trends to provide accurate support.
• Complete daily timesheets and work with cross-functional teams on site.

Skills

Customer service

Technical troubleshooting

Ticketing system

Face-to-face communication

Cross-functional collaboration

Attention to detail

Time management

Tools

Windows 11

Windows Server 2022

Azure Active Directory

FortiGate

Ruckus

HP switches

Aruba/HP switches

Aerohive wireless

Printers/Copiers

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Are you passionate about IT and want to kick off your professional career?

What is the role

Based on-site on our client sites in West Auckland and working within the education sector, you will be the first point of contact for any IT-related issues. Through face-to-face interactions and managing the ticket board, you’ll deliver excellent customer service, effectively communicate with non-technical users, and prioritize and troubleshoot technical problems. You’ll also collaborate with cross-functional teams to resolve complex issues. As part of your responsibilities, you’ll complete daily timesheets, which require strong attention to detail. This role involves some local travel across sites, so flexibility is important. No company vehicle provided.

Must be a NZ Citizen or hold permanent residency

Must have a NZ Driver's License (Full or Restricted)

Responsibilities:

• Respond to client inquiries and provide technical support via various channels (phone, email, chat, etc.)
• Diagnose and troubleshoot technical issues reported by clients.
• Document and track client issues using a ticketing system.
• Escalate unresolved issues to appropriate teams and follow up until resolution.
• Stay up to date with product knowledge and industry trends to provide accurate and timely support.

Please note that this is a general description.

Practical technical knowledge in supporting and implementing:

• Windows 11
• Windows Server 2022
• Azure Active Directory
• Firewalls (FortiGate)
• Switching (Ruckus, HP, Allied Telesis)
• Wireless (Ruckus, Aruba/HP, Aerohive)
• Printers/Copiers

What we offer

A friendly team environment with a strong technical support network.

Opportunity to work with the IT industry's latest technologies.

Internal career growth for high performers and IT super-stars

An opportunity to earn while you learn with our Certification Bonus Program

EAP Program – Raise limited. Three free sessions per year.

Cost price on products from our suppliers

Referral Bonus Initiative

School holiday – Projects and Training opportunities

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.

At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service.

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