IT Support Technician

Potentia; Wellington; Hybrid; NZD 55,000 - 70,000; Full time

Job summary

Jora New Zealand is seeking an ICT Support Technician to assist with day-to-day helpdesk tasks, hardware builds, and system administration. You will work across onsite and remote environments, supporting users and maintaining devices to keep the business running smoothly.

The role combines hands-on technical work with clear communication to non-technical staff, involving documentation, reporting and continuous improvement across multi-site operations.

Qualifications

• This role requires an IT or Computer Science qualification or equivalent hands-on experience.
• Experience in ICT support, service desk or desktop support is preferred.
• Strong communication and ability to explain technical issues to non-technical users.

Responsibilities

• Provide onsite and remote helpdesk support across multiple locations.
• Manage support tickets, identify trends and escalate critical issues as needed.
• Build, repair and configure computers, laptops, phones and peripherals.
• Install hardware and software and support network integration.
• Manage user onboarding, offboarding, accounts and access.
• Support systems such as Active Directory, SharePoint, Exchange, antivirus tools and business apps.
• Create ICT procedures, templates and support documentation.
• Collaborate with internal teams, vendors and students to resolve issues.
• Suggest improvements to make systems and processes more effective.

Skills

Strong communication

Problem solving

Team player

Calm under pressure

Willingness to learn

Education

IT or Computer Science qualification

Tools

Active Directory

SharePoint

Microsoft Exchange

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

• Varied support role across onsite, remote, hardware and systems work
• Join a practical, people-focused environment where ICT keeps the business moving
• Work across core Microsoft platforms, devices, applications and vendor relationships
• Good mix of technical troubleshooting, process improvement and user support

About the role

Why you would like it

• Varied support role across onsite, remote, hardware and systems work
• Join a practical, people-focused environment where ICT keeps the business moving
• Work across core Microsoft platforms, devices, applications and vendor relationships
• Good mix of technical troubleshooting, process improvement and user support

The opportunity

This is a broad ICT Support Technician role for someone who enjoys being close to the business and solving real problems for real people. You'll help keep systems, devices and users running smoothly across a busy, multi-site organisation.

The role covers day-to-day helpdesk support, device builds and repairs, user administration, documentation, reporting and continuous improvement. It suits someone who can move comfortably between hands‑on technical work and clear communication with non‑technical users.

You'll be part of an environment where no two days are quite the same, and where good judgement, follow-through and knowing when to escape are just as important as technical ability.

Company profile

This organisation operates in a service‑led environment with multiple teams relying on stable, responsive ICT support. Technology plays an important role in helping people work efficiently, stay connected and deliver quality service to their customers.

The culture is practical, collaborative and relationship‑driven, with a focus on getting things done well and supporting people across the wider group.

The role

You'll be responsible for:

• Providing onsite and remote helpdesk support across a range of users and locations
• Managing support tickets, identifying trends and escalating critical issues when needed
• Building, rebuilding, repairing and configuring computers, laptops, phones and peripherals
• Installing hardware and software, and supporting network integration
• Managing user onboarding, offboarding, accounts and access
• Supporting systems such as Active Directory, SharePoint, Microsoft Exchange, antivirus tools, CRMs and business applications
• Creating ICT procedures, templates, reports and support documentation
• Working with internal teams, wider group stakeholders, vendors and students
• Suggesting improvements that make systems and support processes more effective

Your fit

You'll likely bring:

• An IT or Computer Science qualification, or equivalent hands‑on experience
• Experience in ICT support, service desk, desktop support or a similar technical support role
• Confidence troubleshooting hardware, software, user access and business systems
• Working knowledge of Microsoft environments, including Active Directory, SharePoint and Exchange
• Strong communication skills and the ability to build trust with users
• A practical, calm approach to problem‑solving in a fast‑paced environment
• A full, clean driver's licence
• A team‑first mindset, with the judgement to know when to resolve, escalating or ask for help