ICT Support & Device Repair Technician

JobSpace; Auckland; On-site; NZD 34,000 - 48,000; Full time

Job summary

Jora New Zealand is seeking ICT Support Technicians to join our Auckland team on a full-time basis. The role focuses on phone and computer repair, with a 30–40 hour work week and pay ranging from NZD 25 to NZD 35 per hour, depending on experience.

Weekend work may be required. You will handle mobile devices, laptops, and desktops, install software and drivers, and provide friendly front-desk service while building tickets and supporting sales.

Qualifications

• Team player with collaborative mindset.
• Willingness to work a flexible roster including weekends.
• Excellent verbal and written communication with customers.
• Proven customer service experience and ability to handle inquiries.
• Basic computer skills and experience with customer service software.

Responsibilities

• Answer customer inquiries via phone and in person.
• Repair and troubleshoot devices including phones, tablets, laptops, and desktops.
• Install or configure software and drivers on devices.
• Set up hardware and test systems to resolve faults.
• Provide friendly front-desk service and create new tickets.

Skills

Team player

Flexible roster

Communication skills

Customer service

Computer skills

Education

Level 4 or higher qualification

Job description

Jora New Zealand is seeking ICT Support Technicians to join our Auckland team on a full-time basis. The role focuses on phone and computer repair, with a 30–40 hour work week and pay ranging from NZD 25 to NZD 35 per hour, depending on experience.

Weekend work may be required. You will handle mobile devices, laptops, and desktops, install software and drivers, and provide friendly front-desk service while building tickets and supporting sales.