Dynamic ICT Support Technician | Onsite & Remote Helpdesk

Potentia; Wellington; Hybrid; NZD 55,000 - 70,000; Full time

Job summary

Jora New Zealand is seeking an ICT Support Technician to assist with day-to-day helpdesk tasks, hardware builds, and system administration. You will work across onsite and remote environments, supporting users and maintaining devices to keep the business running smoothly.

The role combines hands-on technical work with clear communication to non-technical staff, involving documentation, reporting and continuous improvement across multi-site operations.

Qualifications

• This role requires an IT or Computer Science qualification or equivalent hands-on experience.
• Experience in ICT support, service desk or desktop support is preferred.
• Strong communication and ability to explain technical issues to non-technical users.

Responsibilities

• Provide onsite and remote helpdesk support across multiple locations.
• Manage support tickets, identify trends and escalate critical issues as needed.
• Build, repair and configure computers, laptops, phones and peripherals.
• Install hardware and software and support network integration.
• Manage user onboarding, offboarding, accounts and access.
• Support systems such as Active Directory, SharePoint, Exchange, antivirus tools and business apps.
• Create ICT procedures, templates and support documentation.
• Collaborate with internal teams, vendors and students to resolve issues.
• Suggest improvements to make systems and processes more effective.

Skills

Strong communication

Problem solving

Team player

Calm under pressure

Willingness to learn

Education

IT or Computer Science qualification

Tools

Active Directory

SharePoint

Microsoft Exchange

Job description

Jora New Zealand is seeking an ICT Support Technician to assist with day-to-day helpdesk tasks, hardware builds, and system administration. You will work across onsite and remote environments, supporting users and maintaining devices to keep the business running smoothly.

The role combines hands-on technical work with clear communication to non-technical staff, involving documentation, reporting and continuous improvement across multi-site operations.