Online Travel Guide

Remotetravelcareers; Hamilton; On-site; NZD 42,000 - 65,000; Full time

Job summary

Remotetravelcareers is seeking a customer-focused travel support specialist to help customers book flights, hotels, and transport from a remote location. You will respond by phone, email, or chat with clear guidance and friendly service.

The role involves updating reservations, sharing accurate details, and assisting the team with daily travel tasks while staying organized and patient with customers.

Qualifications

• Strong communication and customer service skills.
• Comfortable using computers and online booking systems.
• Ability to stay organized and pay attention to detail.
• Friendly, helpful, and patient with customers.
• Previous experience in customer service or hospitality is a plus, but not required.

Responsibilities

• Assist customers with booking flights, hotels, and transportation.
• Provide clear and friendly support through phone, email, or chat.
• Answer basic travel questions and guide customers to the right options.
• Update reservations and confirm details for accuracy.
• Support the team with day-to-day travel service tasks.

Skills

Customer service

Communication

Computer skills

Attention to detail

Hospitality experience

Job description

Responsibilities:

• Assist customers with booking flights, hotels, and transportation.
• Provide clear and friendly support through phone, email, or chat.
• Answer basic travel questions and guide customers to the right options.
• Update reservations and confirm details for accuracy.
• Support the team with day-to-day travel service tasks.

Qualifications:

• Strong communication and customer service skills.
• Comfortable using computers and online booking systems.
• Ability to stay organized and pay attention to detail.
• Friendly, helpful, and patient with customers.
• Previous experience in customer service or hospitality is a plus, but not required.

Job Type:

Remote — Full-time or Part-time