Trip Planner

Remotetravelcareers; Palmerston North; On-site; NZD 40,000 - 60,000; Full time

Job summary

Remotetravelcareers is seeking a dedicated remote Trip Planner to help customers organize and manage their travel plans from home. You will create and update trip schedules, assist with reservations, and provide friendly guidance to ensure stress-free travel.

Responsibilities include booking flights, hotels, and transportation; answering questions by phone, email, or chat; updating reservations for accuracy; and supporting daily travel service tasks with a customer-first approach.

Qualifications

• Experience in customer service or hospitality is a plus, but not required.
• Strong communication and attention to detail.
• Comfortable using computers and online booking systems.
• Friendly, helpful, and patient with customers.

Responsibilities

• Assist customers with booking flights, hotels, and transportation.
• Provide clear support via phone, email, or chat.
• Update reservations and confirm details for accuracy.
• Support day-to-day travel service tasks.

Skills

Customer service

Communication skills

Attention to detail

Organization

Job description

We are seeking a remote Trip Planner to help customers organize and manage their travel plans. In this role, you will create and update trip schedules, assist with reservations, and provide friendly guidance to ensure stress-free travel- all while working from home.

Responsibilities:

• Assist customers with booking flights, hotels, and transportation.
• Provide clear and friendly support through phone, email, or chat.
• Answer basic travel questions and guide customers to the right options.
• Update reservations and confirm details for accuracy.
• Support the team with day-to-day travel service tasks.

Qualifications:

• Strong communication and customer service skills.
• Comfortable using computers and online booking systems.
• Ability to stay organized and pay attention to detail.
• Friendly, helpful, and patient with customers.
• Previous experience in customer service or hospitality is a plus, but not required.

Job Type: Remote - Full-time or Part-time