Online Customer Experience Coordinator

Maman and Co Limited; Auckland; On-site; NZD 45,000 - 55,000; Part time

Job summary

Maman, Auckland's boutique retailer, is seeking a part-time coordinator to manage online order fulfilment with care and accuracy. You will be the first contact for online customers, liaising with our warehouse and store teams to ensure smooth, premium service.

This role values a warm communicator with strong organisational skills and a passion for fashion. Shopify experience is preferred, and there is flexibility in hours to suit a fast-paced environment.

Qualifications

• Strong organisational skills and attention to detail.
• Warm, confident written and verbal communication.
• Experience with Shopify or quick learner.

Responsibilities

• Pick, pack and dispatch online orders with care.
• Coordinate daily dispatch and liaise with couriers.
• Respond to online customer enquiries with warmth and professionalism.
• Handle returns and exchanges end-to-end.
• Maintain CRM and loyalty program touchpoints.

Skills

Attention to detail

Excellent communication

Shopify familiarity

Tools

Shopify

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Maman - Auckland, North Island

We're looking for a warm, organised, and customer-obsessed person to coordinate our online order fulfilment and be the first point of contact for our online customers. The role at its core is to ensure every online order is picked, packed and dispatched with care and accuracy, while delivering a premium customer experience across every touchpoint. We're a small team and everyone helps out across all areas of the business to support the wider team. Reporting to the E-commerce Manager, you'll work side by side with our Warehouse and Inventory Assistant, and closely with the store team, to keep things running smoothly. The two coordinator roles support and cover one another so there is flow across the business. Working part-time with flexibility, perfect for someone who thrives in a fast-paced environment and takes pride in accuracy, empathy and exceptional service. Someone who works well autonomously and effectively in a highly functioning team.

Key responsibilities

• Pick and pack online orders the Maman way, ensuring every delivery reflects our in-store experience
• Organise daily dispatch and liaise with couriers to ensure on-time delivery
• Respond to online customer enquiries with warmth and professionalism, and meet customers in store by arrangement where they'd like to be seen in person
• Handle returns and exchanges end-to-end, ensuring stock is processed correctly and customers are looked after
• Resolve complaints and elevate where needed
• Maintain CRM and loyalty program touchpoints and follow-ups
• Liaise with the Store Manager on floor-level customer experience issues
• Support the wider team across day-to-day retail and online operations as required
• Provide cover for the Warehouse and Inventory Assistant during leave and busy periods, and receive the same in return
• Identify upselling and cross-selling opportunities with customers, in-store and online

About you

• A keen eye for detail and strong organisational skills
• A warm, confident communicator, written and verbal
• Comfortable using Shopify (or a fast learner)
• Calm under pressure and solutions-focused
• Confident sharing ideas, insights and learnings
• Passionate about fashion and the Maman brand

About us

Maman is one of Auckland's leading boutiques, home to some of the most internationally recognised designers alongside a considered edit of aspirational, yet attainable, fashion, accessories and lifestyle products. We're an established and fast-growing brand with a small, vibrant team and a genuinely fun culture - backed by a loyal community of customers who keep coming back for the level of service and experience we deliver.

Be careful - Don't provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad .