Oncology Software Support Specialist

Elekta; Auckland; On-site; NZD 60,000 - 90,000; Full time

Benefits offered by this job

Travel opportunities

On-site support

Professional development

Job summary

Elekta is seeking a skilled Customer Support Specialist to deliver high-quality support for Elekta MOSAIQ and related software, including treatment planning and delivery systems. You will troubleshoot software/hardware interfaces, assist with installations and migrations, and collaborate with global teams to resolve complex issues.

Ideal candidates have 3+ years in oncology IT roles, strong communication skills, and familiarity with Microsoft server environments, HL7, and cloud solutions.

Qualifications

• Bachelor's degree in Radiation Therapy, Dosimetry, Nursing, Medical Physics, or an IT-related field.
• Minimum three years' oncology experience in a hospital or cancer centre setting.
• Strong verbal and written communication skills, including documentation of tasks and procedures.
• Strong technical skills in PC/network computing and operating systems.
• Strong presentation skills and the ability to communicate effectively to a group.
• Highly motivated, results-oriented, and able to work independently.
• Ability to thrive in a fast-paced, technology-driven environment.
• Familiarity with Elekta ONE Oncology (MOSAIQ, SmartView, Analytics) and/or Elekta ONE Planning (Monaco).

Responsibilities

• Provide phone and email support, technical advice, and help-desk support to customers in a timely, professional and customer-focused manner.
• Maintain knowledge of current and past Elekta Software products.
• Liaise and collaborate with other Software team members to investigate and resolve customer concerns promptly and effectively.
• Provide technical and analytical expertise in PC/network computing and operating systems related to software application issues.
• Support software integration with Microsoft server and workstation operating systems, Citrix, and cloud solutions.
• Troubleshoot and diagnose software and hardware interface issues, including DICOM connectivity and transfer.
• Participate actively in the support and training of new staff and others as required.
• Independently investigate and troubleshoot complex problems requiring in-depth evaluation of situations or data, seeking assistance or escalation where appropriate.
• Work with internal teams, including Applications and Escalations teams, to resolve customer issues, maintaining ownership and appropriate customer communication throughout the escalation process.
• Maintain accurate and timely case documentation, including troubleshooting activities, customer communications and actions taken, and proactively manage assigned cases through to resolution.
• Initiate and actively pursue projects as required.
• Provide on-site Applications Support for Elekta Software and oncology solutions, including upgrades and migrations.
• Provide HL7 support and troubleshooting.
• Perform other duties as assigned or requested.
• Travel to customer sites and conferences as required.

Skills

Communication skills

Technical PC/Networking

Problem-solving

Presentation skills

Customer service

Willingness to travel

Education

Bachelor's degree in Radiation Therapy, Dosimetry, Nursing, Medical Physics, or IT-related field

Tools

Outlook

Word

Excel

PowerPoint

Salesforce

Microsoft SQL Server

Citrix

HL7 messaging/ESI

Job description

Elekta is seeking a skilled Customer Support Specialist to deliver high-quality support for Elekta MOSAIQ and related software, including treatment planning and delivery systems. You will troubleshoot software/hardware interfaces, assist with installations and migrations, and collaborate with global teams to resolve complex issues.

Ideal candidates have 3+ years in oncology IT roles, strong communication skills, and familiarity with Microsoft server environments, HL7, and cloud solutions.