Remote Patient Onboarding Specialist

Jobgether SRL; New Zealand; Remote; NZD 41,000 - 55,000; Full time

Benefits offered by this job

Weekly payments

Remote opportunity

40 hours per week

Free training and upskilling

Ongoing support

Supportive contractor community

Opportunity to impact patient care

Open contractor opportunities

Job summary

Jobgether SRL is seeking a dedicated customer support professional to manage patient onboarding and ongoing inquiries in a remote contractor role. You will handle inquiries via phone, SMS, and email, coordinate with clinical and operations teams, and document interactions in Salesforce.

The role requires at least 1 year of experience in customer support, strong communication skills in English, careful documentation, and the ability to work independently 40 hours per week, Monday to Friday, PST

Qualifications

• 1+ year in customer/patient support, call center, or related field.
• Experience with de-escalation in sensitive conversations (cancellations, refunds, billing).
• Strong organizational and time-management skills for high-volume caseloads.
• Excellent written English and clear spoken English.
• Strong attention to detail and disciplined documentation habits.
• Familiarity with HIPAA or handling sensitive health information preferred.
• Ability to work independently and coordinate with multiple teams.
• Proficiency with Salesforce, Teams, Outlook, Excel, SharePoint, and Word.

Responsibilities

• Own onboarding journey from purchase to telehealth scheduling and kit delivery.
• Manage a personal caseload across onboarding stages.
• Respond to patient communications via phone, SMS, and email within SLAs.
• Coordinate with insurance, clinical, sales, manufacturing teams to resolve issues.
• Guide patients through impression kit return and follow-up steps.
• Handle cancellations, refunds, and billing with empathy, following procedures.
• Route clinical questions to the appropriate team; avoid medical advice out of scope.
• Document all interactions in Salesforce accurately and promptly.
• Protect patient privacy per HIPAA requirements and procedures.
• Identify recurring issues and relay insights to leadership for SOP improvements.
• Deliver contracted services professionally within agreed timelines.

Skills

De-escalation

Written English

Time management

Customer support

Attention to detail

HIPAA familiarity

Independent work

Cross-functional coordination

Education

High school diploma

Bachelor's degree (preferred)

Tools

Salesforce

Microsoft Teams

Microsoft Outlook

Microsoft Excel

Microsoft SharePoint

Microsoft Word

Cloud-based phone/SMS platforms

Job description

Jobgether SRL is seeking a dedicated customer support professional to manage patient onboarding and ongoing inquiries in a remote contractor role. You will handle inquiries via phone, SMS, and email, coordinate with clinical and operations teams, and document interactions in Salesforce.

The role requires at least 1 year of experience in customer support, strong communication skills in English, careful documentation, and the ability to work independently 40 hours per week, Monday to Friday, PST