Customer IT Support Specialist

Olympus Corporation; Auckland; On-site; NZD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive salary package

Flexible work arrangements (work from/

Health and Wellbeing initiatives

Home office allowance available

Shining Stars program

Dress for your day

Social events

Job summary

Olympus Corporation is seeking a Customer IT Support Specialist to join the Medical team, based in Albany, Auckland or at the Notting Hill head office. You will provide first and second-level support across healthcare software, imaging, and clinical ICT solutions, delivering expert troubleshooting and strong customer service.

In this role you will handle inbound/outbound communications, perform remote administration and health checks, and contribute to continuous improvement, knowledge

Qualifications

• Qualification in Information Technology or a related discipline (Diploma or Bachelor's).
• Minimum 2 years in technical support, application support or systems support with software/healthcare IT providers.
• Experience providing remote support via phone, remote access and service-management tools.
• Strong troubleshooting across software, hardware and networking environments.
• Excellent communication and customer-service skills for technical and non-technical users.

Responsibilities

• Provide first and second-level technical support for Olympus clinical software, imaging, and healthcare ICT solutions.
• Support customers via inbound/outbound phone, email and case-based interactions.
• Troubleshoot software, hardware, networking, and integration issues via remote access tools.
• Monitor and manage service requests and incidents to meet SLAs and customer expectations.
• Perform remote system administration, software updates, health checks, proactive maintenance, and root-cause analysis.
• Contribute to knowledge management, customer education, and change-management activities.

Skills

Customer focus

Technical troubleshooting

Communication skills

Stakeholder management

Problem solving

Ability to work under pressure

Education

Diploma or Bachelor's degree in IT or related

Tools

Microsoft Windows Server

Azure

SQL Server administration

Remote access tools

Healthcare IT experience

Job description

Olympus is seeking a Customer IT Support Specialist to join our Medical team based at our Albany, Auckland office or at our Head Office in Notting Hill, Victoria. In this customer-facing technical support role, you will provide first and second-level support across our healthcare software, imaging, and clinical ICT solutions, helping healthcare providers maximise the value of their technology investments.

This is an exciting opportunity for an experienced IT professional who thrives in a fast-paced environment and enjoys combining technical expertise with exceptional customer service.

You will be accountable for:

• Supporting customers through inbound and outbound phone, email and case-based interactions.
• Providing first and second-level technical support for Olympus clinical software, imaging, and healthcare ICT solutions.
• Troubleshooting software, hardware, networking, and integration issues via phone, email, and remote access tools.
• Monitoring and managing service requests and incidents, ensuring service levels and customer expectations are achieved.
• Performing remote system administration, software updates, health checks, proactive maintenance, and root cause analysis.
• Contributing to continuous improvement initiatives, knowledge management, customer education, and change management activities.

This role operates across a customer support environment with service coverage between 7:00am and 6:00pm Monday to Friday through staggered start and finish times.

About Olympus

Our purpose at Olympus is to make peoples' lives healthier, safer and more fulfilling. We do this through innovation. As a technology pioneer, we design and deliver solutions across our Medical division that makes a positive contribution to society.

Our Medical business uses innovative capabilities in medical technology, therapeutic intervention, and precision manufacturing to help healthcare professionals deliver diagnostic, therapeutic, and minimally invasive procedures to improve clinical outcomes, reduce costs, and enhance the quality of life for patients and their safety.

Our commitment to customers and our social responsibility is the cornerstone of everything we do.

Why work at Olympus?

At Olympus, we are dedicated to fostering a high performing culture, a collaborative environment, and enabling everyone to shine. Our common values of Patient Focus, Integrity, Innovation, Impact, and Empathy form the foundation of our culture and guide our behaviour, where our people feel like they are making a difference every single day.

Not only will you benefit from a meaningful, rewarding and challenging career, you will have access to a range of benefits:

• A competitive salary package
• Flexible work arrangements (work from home, flexible hours, purchaseadditional leave)
• Health and Wellbeing initiatives (Corporate Games, Run 4 Kids, Free Bowel Cancer Screening tests, RUOK Day, and EAP)
• Home office allowance available for eligible roles upon commencement.
• Reward and Recognition Program 'Shining Stars'
• Dress for your day
• Social events (Strategy forums, Annual Awards, and Christmas parties)

What we are looking for

You will consider yourself to be a customer-focused, technically capable and solutions-oriented individual with:

• Qualification in Information Technology, Computer Science or a related discipline (Diploma or Bachelor's degree).
• Minimum 2 years' experience in a technical support, application support or systems support role with a software, healthcare IT, MedTech or technology provider supporting external customers.
• Proven experience providing support remotely via phone, remote access and service management tools.
• Strong troubleshooting and problem-solving skills across software, hardware and networking environments.
• Demonstrated ability to work under pressure, manage competing priorities and deliver high-quality customer outcomes.
• Excellent communication, stakeholder management and customer service skills, with the ability to support both technical and non-technical users.
• Microsoft Windows Server, Azure or related certifications.
• Experience supporting healthcare IT, Digital Health, MedTech or diagnostic applications.
• Knowledge of healthcare interoperability and integration standards including HL7, DICOM and FHIR.
• Experience with Microsoft SQL Server administration, querying and troubleshooting.
• Exposure to cloud technologies, identity management platforms and enterprise applications.

This is a fantastic opportunity to join a global organisation where your technical expertise will directly support healthcare professionals and contribute to better patient outcomes.

\"We are deeply committed to fostering a respectful, fair, and welcoming workplace for all individuals, perspectives, and lifestyles. We believe in fostering a non-discriminatory, inclusive work environment where everyone feels a sense of belonging, in full compliance with legal standards. Empathy and unity are core to our company culture, empowering employees to contribute fully and flourish. We warmly encourage all who wish to bring their talents to Olympus to apply.\"