Software Support Specialist - ANZ

Elekta AB; Auckland; Hybrid; NZD 70,000 - 100,000; Full time

Job summary

Elekta AB is seeking an experienced Applications Support professional to provide phone and email assistance for Elekta software, primarily MOSAIQ, with scope to include Monaco and other systems. The role emphasizes timely, customer-focused technical support across on-site and remote environments.

Ideal candidates bring three+ years in oncology IT support, strong communication, and solid PC/network OS skills, plus willingness to travel domestically and internationally.

Qualifications

• Bachelor's degree in IT-related field or nursing, medical physics, or related health/IT area.
• Minimum three years' oncology experience in a hospital or cancercentre setting.
• Strong communication and documentation skills.
• Technical skills in PC/network computing and operating systems.

Responsibilities

• Provide phone and email support for Elekta software in a timely, professional manner.
• Maintain knowledge of Elekta MOSAIQ, Monaco, and related software products.
• Collaborate with Software teams to resolve customer concerns promptly.
• Troubleshoot software/hardware interface issues, including DICOM, HL7, and network problems.
• Support integration with Microsoft server/workstation OS, Citrix, and cloud solutions.
• Document cases accurately and manage them through resolution.
• Provide on-site Applications Support for Elekta software and oncology solutions.
• Travel to customer sites and conferences as required.

Skills

Verbal and written communication

Technical PC/network skills

Problem solving

Independent work

Education

Bachelor's degree in IT-related field

Tools

MOSAIQ

Monaco

Microsoft SQL Server

Citrix

HL7

Salesforce

Office Suite (Outlook, Word, Excel, PowerPoint)

Job description

We don't just build technology. We build hope for everyone dealing with cancer. Elekta is shaping the standard of care, together with healthcare providers, by developing precision radiation medicine that brings advanced radiotherapy into routine clinical practice. Our solutions support consistent, efficient and personalized care, addressing evolving patient needs. Through adaptive radiotherapy, precision treatment delivery and integrated workflows, Elekta supports care teams across a range of clinical settings. Each year more than 2 million patients are treated using Elekta solutions across over 130 countries. Elekta is headquartered in Stockholm, Sweden, with over 4,000 employees and offices in more than 40 countries. The company is listed on Nasdaq Stockholm. For more information, visit elekta.com.

Description

Provide customer support for Elekta software solutions in an efficient and professional manner.

Primary support is for the Elekta ONE Oncology information system (MOSAIQ), with scope to encompass Elekta treatment delivery systems, Elekta treatment planning systems, and other software applications.

Responsibilities

• Provide phone and email support, technical advice, and help-desk support to customers in a timely, professional and customer-focused manner.
• Maintain knowledge of current and past Elekta Software products.
• Liaise and collaborate with other Software team members to investigate and resolve customer concerns promptly and effectively.
• Provide technical and analytical expertise in PC/network computing and operating systems related to software application issues.
• Support software integration with Microsoft server and workstation operating systems, Citrix, and cloud solutions.
• Troubleshoot and diagnose software and hardware interface issues, including DICOM connectivity and transfer.
• Participate actively in the support and training of new staff and others as required.
• Independently investigate and troubleshoot complex problems requiring in-depth evaluation of situations or data, seeking assistance or escalation where appropriate.
• Work with internal teams, including Applications and Escalations teams, to resolve customer issues, maintaining ownership and appropriate customer communication throughout the escalation process.
• Maintain accurate and timely case documentation, including troubleshooting activities, customer communications and actions taken, and proactively manage assigned cases through to resolution.
• Initiate and actively pursue projects as required.
• Provide on-site Applications Support for Elekta Software and oncology solutions, including upgrades and migrations.
• Provide HL7 support and troubleshooting.
• Perform other duties as assigned or requested.
• Travel to customer sites and conferences as required.

Authorities

Exercises judgment within defined procedures and practices to determine appropriate action.

Relevant Knowledge, skills and competencies

• Bachelor's degree in Radiation Therapy, Dosimetry, Nursing, Medical Physics, or an IT-related field.
• Minimum three years' experience in the oncology field within a hospital or cancer centre setting.
• Strong verbal and written communication skills, including documentation of tasks and procedures.
• Strong technical skills in PC/network computing and operating systems.
• Strong presentation skills and the ability to communicate effectively to a group.
• Highly motivated, results-oriented, and able to work independently.
• Strong problem-solving skills and ability to work under pressure.
• Ability to thrive in a fast-paced, technology-driven environment.
• Familiarity with curriculum development processes and educational methodology.
• Preferred experience with Elekta ONE Oncology (MOSAIQ, SmartView, Analytics) and/or Elekta ONE Planning (Monaco).
• Familiarity or proficiency with Outlook, Word, Excel, PowerPoint, and Salesforce.
• Familiarity or experience with Microsoft desktop and server operating systems, Microsoft SQL Server, Citrix infrastructure and administration, cloud-based solutions, and HL7 messaging/ESI.
• Willingness to travel domestically and internationally.
• Demonstrated ability to manage competing priorities, take ownership of assigned work and follow through on commitments.
• Strong customer service skills, including proactive communication and the ability to manage customer expectations.

About Elekta

As a leader in precision radiation therapy, Elekta is committed to ensuring every patient has access to the best cancer care possible. We openly collaborate with customers to advance sustainable, outcome-driven and cost-efficient solutions to meet evolving patient needs, improve lives and bring hope to everyone dealing with cancer. To us, it's personal, and our global team of 4,700 employees combine passion, science, and imagination to profoundly change cancer care. We don't just build technology, we build hope. Elekta is headquartered in Stockholm, Sweden, with offices in more than 120 countries and listed on Nasdaq Stockholm.

For more information, visit elekta.com or follow us on LinkedIn, Glassdoor, Twitter, Facebook, Instagram and YouTube.