Application Support Analyst - Healthcare IT & Stability

Mogi I/O : OTT/Podcast/Short Video Apps for you; New Zealand; On-site; NZD 65,000 - 90,000; Full time

Job summary

Mogi I/O : OTT/Podcast/Short Video Apps for you is seeking an Applications Support Analyst to maintain, support, and enhance business applications within the Digital Applications & Products team. You will handle incidents, provide user support, and work with clinical and business users to ensure reliable healthcare operations.

Ideal candidates have IT qualifications and proven experience in application support, incident and problem management, and documentation.

Qualifications

• Relevant qualification in IT or related field.
• Proven experience in application support or IT support.
• Knowledge of incident management and problem resolution.
• Experience logging incidents and escalating issues.
• Understanding of maintenance, performance, and support procedures.
• Strong analytical, diagnostic, and problem-solving skills.
• Excellent written and verbal communication.
• Ability to work collaboratively with teams.
• Strong organisational skills and prioritisation.
• Customer-focused approach and service quality.

Responsibilities

• Provide day-to-day support and administration for business applications.
• Investigate, diagnose, and resolve application incidents and issues.
• Log, classify, prioritise, and track incidents and service requests.
• Monitor progress, provide updates, and escalate complex issues.
• Perform routine maintenance to support stability and availability.
• Assist with root cause analysis and preventative measures.
• Collaborate with development teams, vendors, and stakeholders.
• Support enhancements and continuous improvement initiatives.
• Maintain documentation of incidents, resolutions, and procedures.
• Understand application requirements with clinical and business users.
• Ensure compliance with policies, risk management and regulatory requirements.
• Contribute to service delivery and improved healthcare outcomes.

Skills

Application troubleshooting

Incident management

Problem resolution

Service requests management

Analytical thinking

Communication skills

Collaboration

Documentation

Prioritisation

Education

Information Technology qualification

Tools

ITSM tools

Job description

Mogi I/O : OTT/Podcast/Short Video Apps for you is seeking an Applications Support Analyst to maintain, support, and enhance business applications within the Digital Applications & Products team. You will handle incidents, provide user support, and work with clinical and business users to ensure reliable healthcare operations.

Ideal candidates have IT qualifications and proven experience in application support, incident and problem management, and documentation.