NZ Service Manager

Green by Nature; Auckland; On-site; NZD 110,000 - 150,000; Full time

Benefits offered by this job

Wellness benefit

Career development opportunities

Collaborative team culture

Job summary

Green by Nature seeks an enthusiastic Service Manager to lead nationwide service and maintenance operations from its Porana, Hillcrest depot in New Zealand. You will manage a team across multiple depots and ensure 3,000 assets are maintained safely, reliably and cost-effectively.

You will own service performance, people leadership and RM administration, driving improvements and ensuring alignment with fleet standards and HSE requirements.

Qualifications

• Experience leading a service or workshop function, ideally across multiple sites.
• Strong proficiency with Microsoft Office and maintenance/service-management systems.
• Safety-focused, accountable and reliable in delivering commitments.
• Organised and improvement-driven across a geographically dispersed network.

Responsibilities

• Manage daily workshop capacity, workflow and housekeeping through the Workshop Foreman.
• Lead and coach the Service Administrator, Service Engineer, Workshop Foreman and Mechanics.
• Own execution of maintenance schedules within fleet standards set by National Fleet Manager.
• Oversee R&M contract administration from quotation to invoicing and completion.
• Approve R&M quotations within delegated limits and escalate exceptions as needed.
• Monitor workshop utilisation, technician productivity, and asset availability.
• Ensure compliance with Health and Safety at Work Act 2015 and company standards.

Skills

Fleet maintenance systems

Service-management software

Microsoft Office

Mechanical background

Tools

Fleet/Maintenance software

MS Office suite

Job description

We are looking for an enthusiastic Service Manager who thrives in a busy and collaborative environment and is focused on delivering exceptional service to our Green By Nature team. This is a key role within our business and carries a significant amount of responsibility. We seek interest from highly motivated individuals who enjoy a challenge and take pride in delivering a high standard.

You will be based within our Porana, Hillcrest depot and be part of a team leading Green by Nature New Zealand's nationwide service and maintenance operations, ensuring approximately 3,000 assets across 25 depots are maintained safely, reliably and cost-effectively.

Key Responsibilities:

• Manage daily workshop capacity, workflow, work allocation, workmanship and housekeeping through the Workshop Foreman.
• Lead, coach and develop the Service Administrator, Service Engineer, Workshop Foreman and Mechanics.
• Own execution of planned and preventive maintenance schedules within the fleet standards set by the National Fleet Manager.
• Take operational ownership of R&M contract administration, from quotation through work completion and invoicing.
• Approve R&M quotations within delegated financial limits and elevate exceptions promptly.
• Monitor workshop utilisation, technician productivity, WIP, maintenance compliance and asset availability.
• Ensure workshops and field-service activities comply with the Health and Safety at Work Act 2015, company requirements and relevant technical standards.

About You:

To be successful in this role, you will while owning day-to-day service performance, people leadership and Repair & Maintenance (R&M) administration.

You will ideally have:

• A high level of experience and confidence with Microsoft Office suites, fleet or maintenance systems and service-management software.
• Strong mechanical or engineering background; a relevant trade, engineering or mechanical qualification is desirable.
• Proven experience managing a service, maintenance or workshop function, preferably across multiple sites.
• Safety-led, accountable and consistent in following through on commitments.
• Organised, improvement-focused and comfortable working across a geographically dispersed network.

Why Join Green by Nature?

At Green by Nature, you’ll be part of a team that values innovation, sustainability, collaboration, and excellence. We offer the opportunity to work on exciting, large-scale projects that positively impact communities and sporting environments across the region.

In return, we offer:

• Competitive salary package, annual salary reviews and a $300 annual wellness benefit (after qualifying period)
• Career growth and professional development opportunities with internal and external providers
• A supportive and collaborative team culture across our Trans-Tasman business

About Us:

Green by Nature operates across New Zealand and Australia. We have over 2000+ employees and are committed to a culture of health and safety, excellence and continuous improvement, whilst caring for our people, clients, and communities.