Nz Service Manager

Recreational Services; Auckland; On-site; NZD 90,000 - 125,000; Full time

Benefits offered by this job

Wellness benefit

Career development

Collaborative team culture

Job summary

Green by Nature seeks an enthusiastic Service Manager to lead our nationwide service and maintenance operations from the Porana, Hillcrest depot in New Zealand. You will oversee day-to-day service performance, people leadership, and R&M administration across 25 depots and 3,000 assets, ensuring safe, reliable, cost-effective outcomes.

You will manage workshop capacity, coach managers and mechanics, and own maintenance schedules while upholding Health and Safety standards and high service

Qualifications

• Experience leading service performance and maintenance administration.
• Experience across multiple sites is preferred.
• Safety-focused and reliable in delivering commitments.

Responsibilities

• Manage daily workshop capacity, workflow, work allocation and housekeeping through the Workshop Foreman.
• Lead, coach and develop the Service Administrator, Service Engineer, Workshop Foreman and Mechanics.
• Own execution of planned and preventive maintenance schedules within fleet standards set by the National Fleet Manager.
• Take operational ownership of R&M contract administration, from quotation through work completion and invoicing.
• Approve R&M quotations within delegated financial limits and escalate exceptions promptly.
• Monitor workshop utilisation, technician productivity, WIP, maintenance compliance and asset availability.
• Ensure workshops and field-service activities comply with the Health and Safety at Work Act 2015, company requirements and relevant technical standards.

Skills

Microsoft Office

Fleet management

Service-management software

Leadership

Mechanical background

Education

Trade or engineering qualification

Job description

We are looking for an enthusiastic Service Manager who thrives in a busy and collaborative environment and is focused on delivering exceptional service to our Green By Nature team. This is a key role within our business and carries a significant amount of responsibility. We seek interest from highly motivated individuals who enjoy a challenge and take pride in delivering a high standard.

You will be based within our Porana, Hillcrest depot and be part of a team leading Green by Nature New Zealand's nationwide service and maintenance operations, ensuring approximately 3,000 assets across 25 depots are maintained safely, reliably and cost-effectively.

Key Responsibilities:

• Manage daily workshop capacity, workflow, work allocation, workmanship and housekeeping through the Workshop Foreman.
• Lead, coach and develop the Service Administrator, Service Engineer, Workshop Foreman and Mechanics.
• Own execution of planned and preventive maintenance schedules within the fleet standards set by the National Fleet Manager.
• Take operational ownership of R&M contract administration, from quotation through work completion and invoicing.
• Approve R&M quotations within delegated financial limits and *escalate* exceptions promptly.
• Monitor workshop utilisation, technician productivity, WIP, maintenance compliance and asset availability.
• Ensure workshops and field-service activities comply with the Health and Safety at Work Act 2015, company requirements and relevant technical standards.

About You:

To be successful in this role, you will while owning day-to-day service performance, people leadership and Repair & Maintenance (R&M) administration.

You will ideally have:

• A high level of experience and confidence with Microsoft Office suites, fleet or maintenance systems and service-management software.
• Strong mechanical or engineering background; a relevant trade, engineering or mechanical qualification is desirable.
• Proven experience managing a service, maintenance or workshop function, preferably across multiple sites.
• Safety-led, accountable and consistent in following through on commitments.
• Organised, improvement-focused and comfortable working across a geographically dispersed network.

Why Join Green by Nature?

At Green by Nature, you’ll be part of a team that values innovation, sustainability, collaboration, and excellence. We offer the opportunity to work on exciting, large-scale projects that positively impact communities and sporting environments across the region.

In return, we offer:

• Competitive salary package, annual salary reviews and a $300 annual wellness benefit (after qualifying period)
• Career growth and professional development opportunities with internal and external providers
• A supportive and collaborative team culture across our Trans-Tasman business

About Us:

Green by Nature operates across New Zealand and Australia. We have over 2000+ employees and are committed to a culture of health and safety, excellence and continuous improvement, whilst caring for our people, clients, and communities.