NZ Client Services Specialist — Banking Support & Growth

Rabobank Gruppe; Auckland; On-site; NZD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance subsidy

Corporate wardrobe

Career development

Office events

Extra annual leave

Job summary

Rabobank New Zealand is seeking a Client Services Consultant to provide exceptional support to Online Savings and Agribusiness clients across Australia and New Zealand. The role emphasizes customer focus, strong communication, and a solutions-driven approach.

You will work as part of a supportive team, with onsite training during the initial six months and a balanced 37.5-hour week on a rotating roster between 8am and 8pm, Monday to Friday.

Qualifications

• Excellent communication skills, both verbal and written.
• Strong customer focus with a solutions mindset.
• Ability to take ownership of customer requests.
• High attention to detail and accuracy.
• Team-oriented with initiative.

Responsibilities

• Provide positive support to Online Savings customers and Agribusiness clients via phone, email, and other communications.
• Demonstrate excellent communication skills to ensure clear interactions with clients.
• Work collaboratively as part of a great team, contributing to a supportive and friendly work environment.
• Maintain a professional, positive attitude with a strong focus on customer satisfaction and be solution focused.
• Be proactive in resolving issues and aiming for first-call resolution.

Skills

Communication

Customer focus

Problem solving

Attention to detail

Team player

Job description

Rabobank New Zealand is seeking a Client Services Consultant to provide exceptional support to Online Savings and Agribusiness clients across Australia and New Zealand. The role emphasizes customer focus, strong communication, and a solutions-driven approach.

You will work as part of a supportive team, with onsite training during the initial six months and a balanced 37.5-hour week on a rotating roster between 8am and 8pm, Monday to Friday.