Customer Experience Specialist – Banking Support

Rabobank New Zealand Limited; Wellington; On-site; NZD 50,000 - 65,000; Full time

Benefits offered by this job

Subsidised health insurance

Corporate wardrobe contribution

Excellent office environment and team‑

Extra annual leave

Job summary

Rabobank New Zealand Limited is seeking a Client Services Specialist to provide exceptional support for Online Savings and Agribusiness clients across New Zealand. The role emphasizes strong communication, detail orientation, and a customer-first approach.

You will join a collaborative team, work a balanced 37.5-hour week, and complete an onsite training program during the first six months. The position offers practical development and exposure to a broad client base.

Qualifications

• Exceptional customer support to Online Savings and Agribusiness clients via phone, email, and other communications.
• Clear verbal and written communication for effective client interactions.
• Ability to take ownership of customer requests and drive resolutions.
• Solution-focused mindset with a strong attention to detail in every interaction.

Responsibilities

• Provide positive assistance to Online Savings customers and Agribusiness clients via phone, email, and other communications.

Skills

Customer focus

Communication

Problem solving

First call resolution

Team collaboration

Attention to detail

Job description

Rabobank New Zealand Limited is seeking a Client Services Specialist to provide exceptional support for Online Savings and Agribusiness clients across New Zealand. The role emphasizes strong communication, detail orientation, and a customer-first approach.

You will join a collaborative team, work a balanced 37.5-hour week, and complete an onsite training program during the first six months. The position offers practical development and exposure to a broad client base.