NZ Client Services Specialist

Rabobank Gruppe; Auckland; On-site; NZD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance subsidy

Corporate wardrobe

Career development

Office events

Extra annual leave

Job summary

Rabobank New Zealand is seeking a Client Services Consultant to provide exceptional support to Online Savings and Agribusiness clients across Australia and New Zealand. The role emphasizes customer focus, strong communication, and a solutions-driven approach.

You will work as part of a supportive team, with onsite training during the initial six months and a balanced 37.5-hour week on a rotating roster between 8am and 8pm, Monday to Friday.

Qualifications

• Excellent communication skills, both verbal and written.
• Strong customer focus with a solutions mindset.
• Ability to take ownership of customer requests.
• High attention to detail and accuracy.
• Team-oriented with initiative.

Responsibilities

• Provide positive support to Online Savings customers and Agribusiness clients via phone, email, and other communications.
• Demonstrate excellent communication skills to ensure clear interactions with clients.
• Work collaboratively as part of a great team, contributing to a supportive and friendly work environment.
• Maintain a professional, positive attitude with a strong focus on customer satisfaction and be solution focused.
• Be proactive in resolving issues and aiming for first-call resolution.

Skills

Communication

Customer focus

Problem solving

Attention to detail

Team player

Job description

At Rabobank, we’re proud to be the world’s leading specialist in food and agribusiness banking. Our success lies in our people, who are committed to adding long-term value for clients.We’re growing a better New Zealand, together. Want to join us?As a Client Services Consultant at Rabobank you’ll provide exceptional support to our clients – both our Online Savings customers and our Agribusiness clients across Australia and New Zealand.About the role | Mō te tūrangaOur Client Services Consultants play a crucial role in delivering exceptional support to our clients!Primary responsibilities include:Customer Support: Provide positive assistance to our Online Savings customers and Agribusiness clients via phone, email, and other communications.Communication: Demonstrate excellent communication skills, both verbally and in writing, to ensure clear and effective interactions with clients.Team Collaboration: Work collaboratively as part of a great team, contributing to a supportive and friendly work environment.Customer Focus: Maintain a professional, positive attitude with a strong focus on customer satisfaction and be solution focused.Attention to Detail: Pay high attention to detail and work with accuracy to ensure all customer interactions are handled efficiently.We keep our customers at the heart of everything we do, and we’re looking for people who share this passion for great customer experiences!Working HoursEnjoy a balanced work-life with our rotating roster between 8am and 8pm, Monday to Friday. With a 37.5-hour regular week, you can say goodbye to weekend and graveyard shifts!Candidates will be required to work onsite for the first six months to participate in our comprehensive training program.About you | Ō pūkengaIt’s not essential to have worked in a call centre before however, or to have banking / finance experience – we have excellent training which can support you with that. What we are looking for is an exceptional customer focus, passion and a great attitude.In addition to taking calls, part of the role will also involve responding to emails and other communications.To thrive in this role, you’ll demonstrate:Excellent communication skills, both verbally and in writing.A professional, positive attitude and a strong customer focus.Ability to take ownership of customer requests and achieve first call resolution.Be solutions focussed and have excellent problem-solving skills.Have high attention to detail and work with accuracy.Be a team player who is dedicated and uses initiative.What can we offer you?Subsidised health insuranceContribution to a corporate wardrobeGreat career developmentExcellent office environment and team eventsExtra annual leave plus option to purchase two more weeksApplications will close Sunday 1 November 2026, and will be assessed on a rolling basis, so apply today!Our Values |ō mātou uaraRabobank New Zealand fully embraces inclusion equity and belonging and delivers positive experiences for our people and clients. Our great working conditions, broad learning and development programmes and the opportunity to work together for the greater good are reasons why our employees love working here.We are committed to our values; we are client focussed, action oriented, purposeful, and courageous in our work.We are professional and considerate and bring out the best in each other and are committed to keep learning.We have an open culture, where you can be yourself and valued for who you are. All qualified applicants will receive consideration for employment without regard to ethnicity, sex/sex characteristics, gender (Inclusive of all genders), gender expression, sexual orientation, religion, disability, age, or other diversity characteristics not mentioned. We are proud to be an equal opportunity employer.