Client Experience Specialist

Rabobank New Zealand Limited; Hamilton; On-site; NZD 48,000 - 60,000; Full time

Benefits offered by this job

Subsidised health insurance

Corporate wardrobe

Office environment and team events

Extra annual leave

Job summary

Rabobank New Zealand is seeking a Client Services Specialist to deliver exceptional support to Online Savings and Agribusiness clients across New Zealand. You’ll handle calls, emails and inquiries with a friendly, professional approach.

Working onsite initially, you’ll join a collaborative team, own customer requests and strive for first-call resolution while maintaining accuracy and a client-focused mindset.

Qualifications

• Excellent communication skills, both verbal and written.
• Strong customer focus and a solutions-driven approach.
• Able to work collaboratively in a supportive team.
• High attention to detail and accuracy in handling interactions.

Responsibilities

• Provide positive assistance to Online Savings customers and Agribusiness clients via phone, email, and other communications.
• Demonstrate excellent communication to ensure clear interactions with clients.
• Collaborate with the team to deliver a high-quality service experience.
• Maintain a professional, positive attitude with a strong focus on customer satisfaction.
• Ensure interactions are handled accurately with attention to detail.

Skills

Communication skills

Customer service

Teamwork

Attention to detail

Job description

Rabobank New Zealand is seeking a Client Services Specialist to deliver exceptional support to Online Savings and Agribusiness clients across New Zealand. You’ll handle calls, emails and inquiries with a friendly, professional approach.

Working onsite initially, you’ll join a collaborative team, own customer requests and strive for first-call resolution while maintaining accuracy and a client-focused mindset.