NIIO Coordinator

Ministry of Justice; Ōrākei; Hybrid; NZD 61,000 - 81,000; Full time

Benefits offered by this job

4.4 weeks holiday leave

Enhanced sick leave arrangements

Access to inclusive networks

Job summary

The Ministry of Justice in New Zealand is recruiting for a 24/7 front-line contact role to support the Coroners Court. You will answer inbound enquiries, identify caller needs, and route responses using your knowledge and experience.

You will also manage administrative tasks for matters notified to the Coroner, liaise with the Coroner and external parties, and contribute to a capable, compassionate service with flexible work-from-home options.

Qualifications

• Ability to work across a 24/7 roster.
• NCEA Level 2 or demonstrated equivalent work experience.
• Strong communication and information handling, with discretion.

Responsibilities

• Be the first point of contact to inbound enquiries and identify caller needs.
• Provide accurate responses and appropriate actions based on knowledge and experience.
• Handle administrative tasks related to matters notified to the Coroner.
• Act as a link between the Coroner and other relevant parties using file management systems.

Skills

Active listening

Questioning & analysis

Decisive decision making

Stress management

Cultural competence (te Tiriti o Waitā

Education

NCEA Level 2 or equivalent

Job description

We are a small team which provides a 24/7 service on behalf of The Coroners Court.

You will be the first point of contact to answer inbound enquiries. You will accurately identify the needs of your caller ensuring the appropriate response and action is taken using your knowledge and experience.

At other times you may be processing a range of administrative tasks associated with the management of matters notified to the Coroner.

You will be a key link between the Coroner and other relevant parties using the file management systems to ensure everyone has access to the information required to maintain a highly effective service.

No candidate will meet every single desired qualification. If your experience looks a little different from what we have outlined and believe you can bring value to the role, we'd love to hear from you!

Key Skills

• Ability to question and listen to what people need, analyse information and act quickly, decisively and make accurate decisions.
• Ability to handle stressful and emotionally difficult situations with a level head and a sensitive approach.
• Be committed to the principles of te Tiriti o Waitangi.
• Ensuring critical and sensitive information relating to cases is stored, retrieved and communicated appropriately with a broad audience.
• Collecting and collating correspondence from various internal and external sources.

Requirements for the role

• You will need to have an ability to work across a 24/7 roster. Our shifts are 07:00-15:30,10:00-18:30, 15:30-00:00, 23:00-07:30
• NCEA Level 2 or demonstrated equivalent work experience.

At Te Tāhū o te Ture - the Ministry of Justice, we're committed to strengthening people's trust in the law of Aotearoa, New Zealand.

Our team is a tight knit group of 21 who work together to provide support to the Duty Coroner. We have flexible work from home options alongside an Ellerslie office with staff parking spots.

Joining Te Tāhū o te Ture means you will become part of an organisation that welcomes and supports people of all gender identities, ages, ethnicities, sexual orientations, disabilities and religions.

We offer you a range of benefits to support your wellbeing and help make the Ministry a great place to be. These include:

• 4.4 weeks holiday leave
• enhanced sick leave arrangements
• access to a variety of inclusive and proactive networks

With a wide range of jobs, you also get the chance to gain a variety of skills and experience while developing your career.

The remuneration band for this role is $60,729 to $80,794 - while the appointing salary will be based on skills and experience, we are willing to pay higher in the band to attract strong candidates into this role.

Applications close on 30 October 2026; however, we will be reviewing CVs as they come in and inviting successful candidates to interview before the close date.