Advisor

Ministry of Justice - New Zealand; Wellington; On-site; NZD 75,000 - 96,000; Full time

Benefits offered by this job

Flexible hours

Professional development portal

Networks

Job summary

The Ministry of Justice is seeking an experienced Advisor Operations Support in Wellington to join the National Service Delivery team on a permanent full-time basis. You will provide timely, accurate and tailored advice to business unit managers and frontline operations, develop operational policies, and support service improvement initiatives.

Key skills include superior writing, attention to detail, stakeholder engagement and the ability to prioritise under pressure; you will work with a

Qualifications

• Superior writing skills.
• Excellent attention to detail.
• Strong customer focus.
• Efficient prioritisation skills.
• Ability to work well under pressure.
• Project experience.

Responsibilities

• Provide timely, accurate, comprehensive and tailored advice to business unit managers and frontline operations.
• Develop operational policies, guidelines and initiatives and resolve issues; support service improvement functions.
• Lead or support service improvement initiatives and contribute to information requests and parliamentary responses.

Skills

Superior writing

Attention to detail

Customer focus

Prioritisation

Working under pressure

Project experience

Stakeholder management

Job description

Job Description

Operations Support, National Service Delivery - Wellington, Permanent Full Time

Te Haeata/The Opportunity

Job Description

Advisor Operations Support, National Service Delivery - Wellington, Permanent Full Time

Te Haeata/The Opportunity

The National Service Delivery unit (NSD) provides a range of justice services to court participants around Aotearoa/New Zealand that assist with administering the court system.

These Services Include

• administering legal aid for those who can't afford a lawyer,
• collecting court ordered fines, reparation, and legal aid debt,
• transcribing activities in the courts,
• judicial library support,
• developing training and guidance material for all court and Ministry staff,
• providing a centralised customer call and high-volume application processing service.

To be successful in this role you need to have exceptional communication skills, an understanding of the Machinery of Government, a well-developed risk radar, problem solving, proven resiliency and the ability work as part of a dynamic and multifaceted team.

As an Advisor, you will be responsible for providing timely, accurate, comprehensive and tailored advice to business unit managers and frontline operations. This includes developing operational policies, guidelines, initiatives and resolving issues as well as continuous improvement functions within NSD. You will also support, and occasionally lead, service improvement initiatives.

You will also be an essential part in the release of information to Ministers and Parliament, and responses to parliamentary, justice stakeholder, court participant, and public requests for information. This includes managing, processing, and drafting responses to requests for information, drafting responses to Ministerial correspondence and Written Parliamentary Questions. You will work collaboratively with other business units across the Ministry to ensure that responses meet statutory requirements, align to publicly available information, and are issued within relevant timeframes.

Ō Pūkenga/Skills And Experience

This is a busy and challenging role, so will require someone who is flexible, calm and can multi-task. You will be joining a supportive and enthusiastic team who have a genuine interest in sharing knowledge and supporting one another in an enjoyable, busy and sometimes challenging environment. To be successful in this role, you will require the following skills:

• Superior writing skills.
• Excellent attention to detail.
• Strong customer focus.
• Efficient prioritisation skills.
• Ability to work well under pressure.
• Project experience.

In addition, skills in stakeholder management and the building of constructive and effective relationships will be important. You will understand how to support service delivery and business improvement through a service design methodology in a complex and changing environment.

Mō Te Tīma/About Our Team

At Te Tāhū o te Ture - the Ministry of Justice, we're committed to strengthening people's trust in the law of Aotearoa, New Zealand.

Joining Te Tāhū o te Ture means you will become part of an organisation that welcomes and supports people of all gender identities, ages, ethnicities, sexual orientations, disabilities and religions.

Ngā painga o tēnei wāhi mahi/What's great about working here

Benefits

We offer you a range of benefits to support your wellbeing and help make the Ministry a great place to be. These include:

• flexible work hours where possible
• an online professional development portal
• access to a variety of inclusive and proactive networks

See our full range of benefits here.

Utu ā-tau/Salary

The appointing salary for this role will be between $74,634 and $95,591 based on skills and experience.

Applications close on 25 October; however, we will be reviewing CVs as they come in and inviting successful candidates to interview before the close date.

If you have any questions, please contact [e-mail]

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