NIIO Coordinator

Ministry of Justice (New Zealand); Auckland; Hybrid; NZD 61,000 - 81,000; Full time

Benefits offered by this job

4.4 weeks holiday

Enhanced sick leave

Online PD portal

Networks access

Job summary

Ministry of Justice (New Zealand) seeks a dedicated contact officer to handle 24/7 inbound enquiries for the Coroners Court and support administrative tasks tied to case management. You will ensure information is correctly identified, stored, retrieved, and communicated to relevant parties with discretion and care.

As part of a small team, you will join a role that values thoroughness, empathy, and strong collaboration, with flexible work-from-home options alongside the Ellerslie office.

Qualifications

• Answer inbound enquiries accurately and identify caller needs.
• Process administrative tasks for Coroner matters.
• Act as a link between the Coroner and other parties with relevant information.
• Commitment to te Tiriti o Waitangi.

Responsibilities

• Answer inbound enquiries and identify caller needs.
• Process administrative tasks associated with Coroner matters.
• Act as a key link between the Coroner and other parties using file management systems.

Skills

Active listening

Stress management

Te Tiriti o Waitangi

Information handling

Stakeholder communication

Education

NCEA Level 2 or equivalent

Tools

File management systems

Job description

Te Haeata / The Opportunity

We are a small team which provides a 24/7 service on behalf of The Coroners Court. You will be the first point of contact to answer inbound enquiries. You will accurately identify the needs of your caller ensuring the appropriate response and action is taken using your knowledge and experience. At other times you may be processing a range of administrative tasks associated with the management of matters notified to the Coroner. You will be a key link between the Coroner and other relevant parties using the file management systems to ensure everyone has access to the information required to maintain a highly effective service.

No candidate will meet every single desired qualification. If your experience looks a little different from what we have outlined and believe you can bring value to the role, we'd love to hear from you!

Key Skills

• Ability to question and listen to what people need, analyse information and act quickly, decisively and make accurate decisions.
• Ability to handle stressful and emotionally difficult situations with a level head and a sensitive approach.
• Be committed to the principles of te Tiriti o Waitangi.
• Ensuring critical and sensitive information relating to cases is stored, retrieved and communicated appropriately with a broad audience.
• Collecting and collating correspondence from various internal and external sources.

Requirements for the role

• 07:00-15:30,10:00-18:30, 15:30-00:00, 23:00-07:30
• NCEA Level 2 or demonstrated equivalent work experience.

Mō mātou/About us

At Te Tāhū o te Ture - the Ministry of Justice, we're committed to strengthening people's trust in the law of Aotearoa, New Zealand. Our team is a tight knit group of 21 who work together to provide support to the Duty Coroner. We have flexible work from home options alongside an Ellerslie office with staff parking spots. Joining Te Tāhū o te Ture means you will become part of an organisation that welcomes and supports people of all gender identities, ages, ethnicities, sexual orientations, disabilities and religions.

Ngā painga o tēnei wāhi mahi/What's great about working here

We offer you a range of benefits to support your wellbeing and help make the Ministry a great place to be. These include:

• 4.4 weeks holiday leave
• enhanced sick leave arrangements
• an online professional development portal
• access to a variety of inclusive and proactive networks

See our full range of benefits here. With a wide range of jobs, you also get the chance to gain a variety of skills and experience while developing your career.

Utu ā-tau/Salary

The remuneration band for this role is $60,729 to $80,794 - while the appointing salary will be based on skills and experience, we are willing to pay higher in the band to attract strong candidates into this role.

Applications close on 30 October 2026; however, we will be reviewing CVs as they come in and inviting successful candidates to interview before the close date. If you have any questions, please contact [e-mail]