Night Auditor, Pinewood Lodge

Delaware North, Australia & New Zealand; Queenstown; On-site; NZD 38,000 - 39,000; Full time

Benefits offered by this job

Employee Assistance Programme

Training & development opportunities

Live and work in Queenstown

Job summary

Delaware North New Zealand seeks a Night Auditor for Pinewood Lodge in Queenstown. You will ensure accurate reporting of lodge accounts, oversee evening front office operations, and deliver outstanding service while working exclusively night shifts.

You’ll manage overnight reservations, process payments, handle guest enquiries with empathy, and complete end-of-day procedures in line with security policies.

Qualifications

• Knowledge of property management systems (e.g., Opera, RMS) and financial reconciliation.
• Exposure to security procedures and emergency response protocols.
• Proficient with Microsoft Office.
• Excellent verbal and written communication.

Responsibilities

• Manage all overnight guest reservations, including walk-ins and enquiries via phone or email.
• Process payments and charges accurately, including card and cash handling.
• Respond to guest enquiries, concerns, or complaints with professionalism and empathy.
• Execute end-of-day procedures in line with company policies and security protocols.
• Count, balance, and reconcile tills and floats, ensuring accuracy in all cash and card transactions.
• Maintain financial documentation including stock levels, wastage reports, and transaction logs.
• Support the Front Office Manager with financial reporting and data entry as required.
• Conduct scheduled security patrols throughout the property, ensuring guest safety and adherence to noise curfews.
• Respond to overnight housekeeping and maintenance requests, coordinating with relevant departments.
• Assist with overnight housekeeping and maintenance requests, van restock, and morning F&B setup as required.

Skills

Property management systems

Financial reconciliation

Security procedures

Microsoft Office

Verbal communication

Written communication

Tools

Opera PMS

RMS

Job description

Delaware North New Zealand are seeking a Night Auditor to join our team at Pinewood Lodge in Queenstown, New Zealand. As a Night Auditor, you will ensure efficient and accurate reporting of lodge accounts, oversee evening front office operations, and exceed guest expectations by delivering outstanding service. If you’re passionate about customer service and creating memorable experiences for guests,

Delaware North New Zealand are seeking a Night Auditor to join our team at Pinewood Lodge in Queenstown, New Zealand. As a Night Auditor, you will ensure efficient and accurate reporting of lodge accounts, oversee evening front office operations, and exceed guest expectations by delivering outstanding service. If you’re passionate about customer service and creating memorable experiences for guests, The position is exclusively night shifts.

What We Offer

• Join a global hospitality company
• Live and work in beautiful Queenstown, New Zealand
• Be part of a professional team, delivering an excellent guest experience
• Permanent Full-time: 30 hours per week
• Hourly Rate: $27.50 - $27.88 per hour
• Access to our Employee Assistance Programme
• Training & development opportunities

What will you do?

• Manage all overnight guest reservations, including walk-ins and enquiries via phone or email
• Process payments and charges accurately, including card and cash handling
• Respond to guest enquiries, concerns, or complaints with professionalism and empathy
• Execute end-of-day procedures in line with company policies and security protocols
• Count, balance, and reconcile tills and floats, ensuring accuracy in all cash and card transactions
• Maintain financial documentation including stock levels, wastage reports, and transaction logs
• Support the Front Office Manager with financial reporting and data entry as required
• Conduct scheduled security patrols throughout the property, ensuring guest safety and adherence to noise curfews
• Respond to overnight housekeeping and maintenance requests, coordinating with relevant departments
• Assist with overnight housekeeping and maintenance requests, van restock, and morning F&B setup as required

More About You

• Knowledge of property management systems (e.g., Opera, RMS) and financial reconciliation (highly preferred but not mandatory)
• Exposure to security procedures and emergency response protocols
• Proficient with Microsoft Office
• Excellent verbal and written communication

Who We Are

Nestled among Queenstown’s stunning alpine scenery, Pinewood Lodge combines comfort and convenience in a relaxed, village-style setting. Spread across three acres of landscaped grounds, with sweeping views of The Remarkables, the property offers 130 rooms, ranging from private studios and self-contained apartments to shared lodges. Guests enjoy practical amenities including communal kitchens, BBQ areas, bike storage, and on-site parking, making it an ideal choice for families, groups, and solo travellers. Perfectly located just minutes from the town centre, Pinewood Lodge provides the ultimate base for exploring Queenstown’s adventure activities and natural wonders. Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success. Together, we’re shaping the future of hospitality — come grow with us!

At Delaware North Australia & New Zealand, we are committed to fostering a diverse and inclusive workplace where everyone feels valued and respected. We welcome applications from all backgrounds, orientations, and experiences. Be part of a team that celebrates diversity and thrives on collaboration.

The application period will close on 20/11/2026, unless a suitably qualified candidate is identified sooner.