Night Auditor: Front Office Lead (Night Shift)

Aotearoa New Zealand Association of Social Workers; Auckland; On-site; NZD 45,000 - 65,000; Full time

Benefits offered by this job

Accommodation discounts

Food & Beverage discounts

Star Card incentive programme

Job summary

Hotel Grand Chancellor Auckland is seeking an experienced Night Auditor to support overnight Front Office operations, balancing cashiering, and ensuring guest wellbeing. The role mainly covers 11:00 pm to 7:30 am with some flexibility.

You will handle check-ins/outs, daily reports, and liaise with Housekeeping and Maintenance to keep standards high. Requires prior Front Office experience, basic accounting, and strong communication. Accommodation and F&B discounts are among staff benefits.

Qualifications

• Previous Front Office experience (12 months preferred).
• The role involves basic accounting and data entry; computer literacy is a must.
• Excellent verbal and written communication skills are required.
• Passion for the hotel industry.

Responsibilities

• Consistently offer professional, friendly, and engaging service.
• Respond to and resolve customer complaints in a timely manner.
• Report any unusual behaviour and/or activities to the Night Manager.
• Collate and audit all cashiering shifts.
• Maintain security and safety of the hotel and its guests.
• Look after guests during the night, including check-ins and check-outs.
• Complete end-of-day audit and balance Front Office and F&B transactions.
• Process payments and manage reservations as required.
• Prepare and distribute daily reports and complete overnight administration.
• Respond to guest requests and resolve issues in a friendly, professional manner.
• Coordinate with Housekeeping and Maintenance to keep standards high.
• Provide a clear handover to the morning team and assist with other duties.

Skills

Front Office experience

Basic accounting

Data entry

Computer literacy

Verbal communication

Written communication

Hotel industry passion

Job description

Hotel Grand Chancellor Auckland is seeking an experienced Night Auditor to support overnight Front Office operations, balancing cashiering, and ensuring guest wellbeing. The role mainly covers 11:00 pm to 7:30 am with some flexibility.

You will handle check-ins/outs, daily reports, and liaise with Housekeeping and Maintenance to keep standards high. Requires prior Front Office experience, basic accounting, and strong communication. Accommodation and F&B discounts are among staff benefits.