Night Auditor – Hospitality Front Desk & Finances

Delaware North, Australia & New Zealand; Queenstown; On-site; NZD 48,000 - 64,000; Full time

Benefits offered by this job

Global hospitality company

Live in Queenstown

Employee Assistance Programme

Training & Development

Guest experience focus

Job summary

Delaware North New Zealand is seeking a Night Auditor to join Pinewood Lodge in Queenstown. You will oversee overnight front office operations, ensure accurate accounts, and deliver outstanding guest service during night shifts on a rotating roster.

Responsibilities include reservations, payments, inquiries, end-of-day procedures, cash reconciliation, and coordinating with housekeeping and maintenance to ensure guest satisfaction.

Qualifications

• Knowledge of property management systems (Opera, RMS) and financial reconciliation.
• Excellent verbal and written communication.
• Proficient with Microsoft Office.

Responsibilities

• Manage overnight guest reservations, including walk-ins and enquiries via phone or email.
• Process payments and charges accurately, including card and cash handling.
• Respond to guest enquiries, concerns, or complaints with professionalism and empathy.
• Execute end-of-day procedures in line with company policies and security protocols.
• Count, balance, and reconcile tills and floats, ensuring accuracy in all cash and card transactions.
• Maintain financial documentation including stock levels, wastage reports, and transaction logs.
• Support the Front Office Manager with financial reporting and data entry as required.
• Conduct scheduled security patrols throughout the property, ensuring guest safety and adherence to noise curfews.
• Respond to overnight housekeeping and maintenance requests, coordinating with relevant departments.
• Assist with overnight housekeeping and maintenance requests, van restock, and morning F&B setup as required.

Skills

Financial reconciliation

Microsoft Office

Verbal and written communication

Tools

Opera

RMS

Job description

Delaware North New Zealand is seeking a Night Auditor to join Pinewood Lodge in Queenstown. You will oversee overnight front office operations, ensure accurate accounts, and deliver outstanding guest service during night shifts on a rotating roster.

Responsibilities include reservations, payments, inquiries, end-of-day procedures, cash reconciliation, and coordinating with housekeeping and maintenance to ensure guest satisfaction.