Night Auditor

Aotearoa New Zealand Association of Social Workers; Auckland; On-site; NZD 45,000 - 65,000; Full time

Benefits offered by this job

Accommodation discounts

Food & Beverage discounts

Star Card incentive programme

Job summary

Hotel Grand Chancellor Auckland is seeking an experienced Night Auditor to support overnight Front Office operations, balancing cashiering, and ensuring guest wellbeing. The role mainly covers 11:00 pm to 7:30 am with some flexibility.

You will handle check-ins/outs, daily reports, and liaise with Housekeeping and Maintenance to keep standards high. Requires prior Front Office experience, basic accounting, and strong communication. Accommodation and F&B discounts are among staff benefits.

Qualifications

• Previous Front Office experience (12 months preferred).
• The role involves basic accounting and data entry; computer literacy is a must.
• Excellent verbal and written communication skills are required.
• Passion for the hotel industry.

Responsibilities

• Consistently offer professional, friendly, and engaging service.
• Respond to and resolve customer complaints in a timely manner.
• Report any unusual behaviour and/or activities to the Night Manager.
• Collate and audit all cashiering shifts.
• Maintain security and safety of the hotel and its guests.
• Look after guests during the night, including check-ins and check-outs.
• Complete end-of-day audit and balance Front Office and F&B transactions.
• Process payments and manage reservations as required.
• Prepare and distribute daily reports and complete overnight administration.
• Respond to guest requests and resolve issues in a friendly, professional manner.
• Coordinate with Housekeeping and Maintenance to keep standards high.
• Provide a clear handover to the morning team and assist with other duties.

Skills

Front Office experience

Basic accounting

Data entry

Computer literacy

Verbal communication

Written communication

Hotel industry passion

Job description

Hotel Grand Chancellor Auckland is part of the Grand Hotels International group, with properties across New Zealand, Australia, Malaysia, and Singapore. Known for quality accommodation, friendly service, and excellent facilities, we take pride in delivering outstanding guest experiences.

This is an exciting opportunity for an experienced GSA or Front Office professional to step up, broaden their hotel operations experience, and take on greater responsibility within our supportive Front Office team. If you’re ready to grow your skills and take your career to the next level, we’d love to hear from you!

About the role:

This role is to ensure the wellbeing of guests and the provision of services and standards of the Hotel are always maintained, collate and audit all cashiering shifts and pass all relevant information to Administration. The hours are predominantly between 11.00pm and 7.30am, however some flexibility is required.As a Night Auditor you will ensure the smooth running of the Front Office Department and will engage with a wide variety of guests from around the world.

Key responsibilities include:

Consistently offer professional, friendly, and engaging service.

Respond to and resolve customer complaints in a timely manner. Report any of concern to the Night Manager or Assistant Night Manager.

Report any unusual behaviour and/or activities to the Assistant Night Manger or Night Manager immediately.

Collate and audit all cashiering shifts.

Always maintain the security and safety of the hotel and its guests.

Looking after guests during the night, including check-ins, check-outs and general Front Office enquiries.

Completing the end-of-day audit and balancing Front Office and Food & Beverage transactions.

Ensuring all charges, payments, refunds and adjustments are correctly recorded.

Processing payments and managing reservations as required.

Preparing and distributing daily reports and completing other overnight administration.

Responding to guest requests and resolving any issues in a friendly and professional manner.

Working with Housekeeping and Maintenance to ensure the hotel remains clean, safe and well presented.

Providing a clear handover to the morning team, including any outstanding guest requests, operational matters and follow-ups.

Assisting with other duties as required to support the smooth and efficient operation of the hotel.

About you:

The successful applicant will have:

Previous Front Office experience (12 months preferred)

The role involves basic accounting and data entry; therefore, computer literacy is a must

Excellent verbal and written communication skills are required

Passion for the hotel industry

What we offer our employees

Accommodation discounts at Grand Chancellor hotels in New Zealand and Australia

Food & Beverage discounts at Hotel Grand Chancellor Auckland

Reward and recognition programs, including Chancellor Anniversary Nights and our Star Card incentive programme.