New Home Lending Specialist

The Co-operative Bank Limited; Nouvelle-Zélande; Sur place; NZD 70 000 - 95 000; Plein temps

Avantages offerts par ce poste

Wellbeing Leave

Parental Leave Benefits

Life and Critical Illness insurance

Employee Assistance Programme

Banking Benefits

Profit Share

Workride

Résumé du poste

The Co-operative Bank Limited is seeking a New Home Lending Specialist to guide customers through the journey from first conversation to drawdown. You’ll provide clear and empathetic support, balancing customer outcomes with policy and compliance, while building strong relationships and pursuing new opportunities across NZ.

You will leverage your home lending knowledge to promote responsible lending and deliver high-quality, needs-based lending and Life insurance experiences.

Qualifications

• Strong home lending product, policy and process knowledge.
• Proven ability to manage lending applications, customer outcomes and turnaround times.
• Strong relationship-building and customer service across phone and digital channels.
• Problem identification and proactive decision making.

Responsabilités

• Guide customers from first conversation through to decision and drawdown in their home lending journey.
• Provide clear, empathetic and informed support, helping customers understand options and feel supported at every stage.
• Take ownership of lending decisions within delegation, balancing customer outcomes with quality, time and compliance.

Connaissances

Home lending knowledge

Responsible lending

Customer service

Relationship building

Decision making

Networking

Problem solving

Critical thinking

Description du poste

Short Description:
Help more New Zealanders achieve their home ownership and financial goals through high‑quality, needs‑based new home lending and Life insurance experiences

About the role
As a New Home Lending Specialist, you’ll be the face of The Co-operative Bank’s new home lending proposition, guiding customers through their new home lending journey from first conversation through to decision and drawdown. You’ll provide clear, empathetic and informed support, helping customers understand their options and feel confident and well supported at every stage.

You’ll bring strong home lending expertise and sound judgement to provide high‑quality, needs‑based lending and Life insurance experiences. You’ll take ownership of lending decisions within your delegation, balance customer outcomes with quality, turnaround time and compliance requirements, and support customers through more complex lending scenarios with clarity and sound responsible lending guidance.

This role is also about helping us grow. You’ll build strong internal and external relationships, develop your market presence through networking and community connections, and generate new opportunities for the Bank. As part of our national New Home Lending team, you’ll also bring your experience and customer insights to improving our home lending experience, processes and ways of working.

This is a full‑time opportunity, based in one of our branch locations.

You’ll bring the following experience to the table:

• Strong home lending product, policy and process knowledge (including the new home buyers process) and a sound understanding of responsible lending and compliance requirements.
• Proven ability to manage lending applications, customer outcomes, quality and turnaround times with strong attention to detail and sound judgement.
• Strong relationship‑building and customer service skills across phone and digital channels, with confidence in networking and business development.
• Problem identification and solving, critical thinking, good judgment and proactive decision making.

Experience Better with Us

We’re a small and mighty Bank driven by the shared goal of helping New Zealanders bank better. As a proudly customer‑owned Bank and Certified B Corporation, not only will you be helping Kiwis achieve their goals, but you’ll also experience better simply by working here:

• Purpose: As a smaller bank, your impact is bigger, you’ll see how your work makes a real difference in delivering exceptional customer experiences and financial outcomes, every single day.
• Career Growth: Expand your skills, take on new challenges and tap into a range of areas across the Bank.
• Support: We support you to balance life and work through generous benefits including Wellbeing Leave, Parental Leave Benefits, Life and Critical Illness insurance, Employee Assistance Programme, Banking Benefits, Profit Share and Workride.
• Belonging: You will feel like part of the team from day one. From the way we work together, our commitment to Pride Pledge, and focus on diversity and inclusion, you’ll be part of a team that’s making banking better for New Zealanders, together.

We’ve been operating for nearly 100 years and support over 180,000 customers across New Zealand. If you’re looking for a role where we work together to make an impact, and you can build a career you’re proud of, you’ve found the right place.

We understand that no candidate is a perfect match for every qualification listed. So, if you are passionate about helping people to bank better and possess some of the key skills, we encourage you to submit your application. For any questions, please contact [e-mail].