Home Ownership Manager - Riccarton Advice Centre

ASB Bank; Christchurch; On-site; NZD 70,000 - 90,000; Full time

Benefits offered by this job

Staff banking benefits

Flexible benefits

Job summary

ASB Bank in Riccarton, Christchurch is seeking a Home Ownership Manager to own your lending portfolio and guide customers from first home ownership to more complex lending needs. You’ll combine lending expertise with relationship building to help customers achieve their home ownership goals.

You’ll work with the Riccarton Advice Centre team, referral partners and networks to grow your portfolio through referrals, while delivering sound risk-aware lending outcomes and a positive customer

Qualifications

• Strong home lending knowledge and experience or potential to step into ownership.
• Understanding of lending products and responsible lending requirements.
• Confident in building relationships and needs-based conversations.

Responsibilities

• Own and manage a pipeline of home lending opportunities.
• Grow portfolio through repeat and referral business.
• Collaborate with Advice Centre, referral partners and networks.
• Support customers from first home buyers to complex lending needs.
• Have meaningful financial conversations considering customers’ broader needs.
• Deliver strong, sustainable outcomes while managing lending risk.

Skills

Home lending knowledge

Relationship building

Lending conversations

Portfolio management

Job description

Riccarton, Christchurch | Full Time, Permanent

• Build and manage your own lending portfolio
• Develop your career as a trusted home lending expert
• Support customers from first home ownership through to more complex lending needs

About the role | Te tūranga

Ready to take the next step in your lending career and build strong, long-term customer relationships?

We’re looking for a Home Ownership Manager to join our Riccarton Advice Centre in Christchurch.

As a Home Ownership Manager at ASB, you’ll take ownership of your own lending portfolio, supporting customers through some of the biggest financial decisions of their lives. You’ll combine your lending expertise with genuine relationship building, identifying opportunities and helping customers achieve their home ownership goals.

What you’ll be doing

• Owning and managing a pipeline of home lending opportunities
• Building strong relationships with customers and growing your portfolio through repeat and referral business
• Working closely with the wider Advice Centre team, referral partners and networks
• Supporting customers at every stage, from first home buyers through to more complex lending needs
• Having meaningful financial conversations that consider the customer’s broader needs and goals
• Delivering strong, sustainable customer outcomes while effectively managing lending risk

What you’ll bring | Ō pūkenga

You’ll be passionate about helping customers achieve their home ownership goals and confident having meaningful conversations about lending.

For experienced candidates, you may already be managing home lending customers in a banking, retail lending or broker environment. For internal candidates, you may be ready to build on your existing customer and lending capability and step into greater ownership of customer relationships and lending outcomes.

We’re Looking For Someone Who Brings

• Strong home lending knowledge and experience, or demonstrated lending capability with the potential to step into a Home Ownership Manager role
• An understanding of lending products and responsible lending requirements
• Confidence building relationships and having needs-based customer conversations
• Sound judgement and the ability to provide appropriate, tailored solutions
• A proactive approach to identifying opportunities and growing a customer portfolio
• A genuine commitment to delivering great customer outcomes
• An appetite to continue developing your lending knowledge and expertise

About Riccarton Advice Centre

Riccarton offers the opportunity to be part of a busy Advice Centre environment where collaboration, customer relationships and quality lending conversations are at the heart of what we do.

The Advice Centre operates Monday to Saturday, so flexibility to work across the centre's operating days will be important. Your specific working pattern will be discussed as part of the recruitment process.

Why ASB?

This is more than a lending role. It’s an opportunity to build your reputation as a home lending expert, take genuine ownership of your customer relationships and continue developing your career within ASB.

What You Can Expect

• Real ownership of your portfolio and customer relationships
• The opportunity to deepen your home lending expertise
• Career pathways across lending and leadership
• A collaborative environment where knowledge sharing and support are part of everyday life
• Competitive salary, staff banking benefits and a flexible benefits programme

Our values | Ngā uara

At ASB, our values guide how we show up for our customers and each other every day:

• Kia Manaaki | Care - We put customers and each other first, supporting people to achieve their goals
• Kia Māia | Courage - We make good decisions and do the right thing, even when it’s not the easiest path
• Kia Mahira | Curiosity - We keep learning, evolving and finding better ways to deliver great outcomes

In This Role, That Means

• Taking the time to genuinely understand each customer’s circumstances and goals
• Using your judgement to balance opportunity with responsible lending
• Continuing to build your expertise in an evolving home lending environment
• Taking ownership of your relationships and the experience you create for customers

Life at ASB

At ASB, our purpose is to accelerate progress for all New Zealanders, and our people are at the heart of that.

You’ll Be Part Of a Team That

• Backs each other and shares knowledge openly
• Trusts you to make decisions and take ownership
• Supports your growth and encourages continuous development
• Gives you the opportunity to build a meaningful career in home lending