Navigator - Emergency Housing

Ka Puta Ka Ora Emerge Aotearoa; Napier; On-site; NZD 59,000 - 77,000; Full time

Benefits offered by this job

Salary band: $58,964.33 - $77,107.21

5–10 paid study leave days

Staff benefits and well-being leave

Discounted health insurance

Job summary

Ka Puta Ka Ora Emerge Aotearoa is seeking a dedicated housing support worker in Napier for a fixed-term, full-time role. You’ll help whānau navigate housing, access essential services, and work toward long-term stability.

You’ll collaborate with a passionate team, support whānau to reach goals, and engage with the Ministry of Social Development, health, and education sectors to secure better outcomes.

Qualifications

• Current First Aid certificate including CPR.
• Ability to build professional relationships with whānau and services.
• Strong written and verbal communication skills.

Responsibilities

• Partner with colleagues to support whānau on their housing journey.
• Help whānau achieve goals and develop daily living skills.
• Connect people with community organisations and services.
• Complete assessments, reports and support letters.
• Respond to urgent situations and address safety concerns.
• Advocate at meetings with external agencies.

Skills

First Aid CPR

Communication

Relationship building

Boundaries

Resilience

Education

Level 4/5 qualification in Mental Health & Addiction or Social Services

Job description

Your Career - For People, For Purpose

He kōrero mō mātou | About Us

Ka Puta Ka Ora Emerge Aotearoa is a national provider of mental health, addiction, disability, offender rehabilitation, wellbeing, and housing services. We believe that everyone is capable of living full and rich lives in their communities of choice. In every aspect of our work, we are committed to helping whānau be the best they can be.

He kōrero mō te tūranga | The Role

Join our Emergency Housing team and make a real difference in the lives of whānau experiencing housing challenges. In this fixed term full-time, Monday to Friday role, you'll provide practical, person-centred support, helping people navigate housing, connect with essential community services, and move towards long-term stability.

Working alongside a passionate team, you'll support whānau to access the Ministry of Social Development, health, education, and other community services, supporting them to achieve their goals and build brighter futures.

We're looking for someone with experience in the mental health and social services sector, who has strong knowledge of the Napier community and is passionate about achieving the best outcomes for whānau.

What you'll be doing:

• Partnering with colleagues to support whānau on their housing journey.
• Supporting whānau to achieve their goals and build everyday life skills.
• Connecting people with the right community organisations and support services.
• Completing assessments, reports, and support letters.
• Responding to urgent situations and addressing safety concerns.
• Providing support and advocacy at meetings with external agencies.

We have one fixed term full-time position available (expiring August 2027), with hours from 8.00am - 8.00pm, Monday to Friday, based in Napier. If you're ready to be part of a team that cares deeply about people and community, we'd love to hear from you!

He kōrero mōu | About You

• Level 4 or 5 qualification in Mental Health and Addiction or Social Services
• A current First Aid certificate including CPR, or the willingness and ability to complete this
• See the potential in people from all walks of life and help them thrive in a challenging and ever-changing environment
• Can easily build professional relationships with people
• Resilience, with strong personal and professional boundaries
• Able to liaise and build robust relationships with whānau, services, and external agencies
• Excellent written, computer and communication skills

Ko tā mātou mahi | We Offer

• Salary band: $58,964.33 - $77,107.21 (placement within this band is based on experience and qualification)
• Learning, development, and training opportunities, inclusive of 5-10 paid study leave days.
• Great staff benefits, including store discounts, and 3 days of well-being leave.
• Discounted health insurance through Southern Cross Health.