Residential Support Worker

Ka Puta Ka Ora Emerge Aotearoa; Waitakere Ranges; On-site; NZD 34,000 - 41,000; Full time

Benefits offered by this job

Wellbeing support

Staff discounts

Generous leave entitlements

Training & development

Te Tiriti o Waitangi grounded team

Career growth opportunities

Job summary

Ka Puta Ka Ora Emerge Aotearoa in Ranui, Auckland, is seeking a permanent Support Worker to join the Dual Disability Service. You will support tāngata whaiora with high and complex needs, help with daily living skills, and contribute to wellbeing plans.

You will work a 24/7 roster with varied shifts, collaborating with whānau, clinical teams, and community providers, and maintaining accurate client records. You will apply a respectful, person-centred approach.

Qualifications

• First Aid certification including CPR is required or willing to obtain.
• Experience in mental health, disability, addiction, or related social services.
• Knowledge of community resources and support networks.

Responsibilities

• Support tāngata whaiora to work towards their individual goals and wellbeing plans.
• Assist with daily living skills, community participation, and meaningful activities.
• Monitor wellbeing and maintain accurate client documentation and records.
• Collaborate with whānau, clinical teams, and community providers to deliver coordinated support.
• Contribute to quality improvement activities and follow organisational policies and frameworks.

Skills

First Aid CPR

Education

NZ Certificate in Health and Wellbeing Level 4

Job description

Jora New Zealand will close on 16th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Support people with high and complex needs to build skills, achieve goals, and thrive in their community.

Ka Puta Ka Ora Emerge Aotearoa is a national provider of mental health, addiction, disability, offender rehabilitation, wellbeing, and housing services. We believe that everyone is capable of living full and rich lives in their communities of choice. In every aspect of our work, we are committed to helping whānau (families) be the best they can be.

We have a permanent Support Worker opportunity within our Dual Disability Service (DDS) in Ranui. This service supports tāngata whaiora (people seeking wellness) with high and complex needs, including dual disability and behaviours that require specialist support. You will work as part of a 24/7 roster covering 7.00am to 3.30pm, 3.00pm to 11.30pm, and 11.00pm to 7.30am shifts, including wakeover and sleepover shifts.

You will:

• Support tāngata whaiora to work towards their individual goals and wellbeing plans.
• Assist with daily living skills, community participation, and meaningful activities.
• Monitor wellbeing and maintain accurate client documentation and records.
• Collaborate with whānau, clinical teams, and community providers to deliver coordinated support.
• Contribute to quality improvement activities and follow organisational policies and frameworks.

You're patient, resilient, and committed to supporting people with diverse needs. You enjoy working as part of a team, build positive relationships, and take a respectful, person-centred approach to your work.

You will bring:

• NZ Certificate in Health and Wellbeing Level 4 (or equivalent), or a commitment to obtaining the relevant qualification within the required timeframe.
• Experience working in mental health, disability, addiction, or a related social services environment.
• Knowledge of community resources and support networks.
• Strong written and verbal communication skills, along with basic computer literacy.
• Ability to engage effectively with people from a range of backgrounds and cultures.
• Must hold and maintain First Aid certification including CPR, or be willing and able to complete this.

Join a supportive team where your work makes a meaningful difference every day.

We offer:

• Pay rate of $25.67 - $30.52 per hour.
• Access to extensive wellbeing support, including counselling, budgeting advice, coaching services, and mental health workshops to support your hauora (wellbeing) and personal growth.
• Staff discounts with Southern Cross Health, PB Tech, Harvey Norman, Anytime Fitness, and more.
• Generous leave entitlements, including wellbeing leave, cultural leave, and study leave where applicable.
• Ongoing training and development opportunities.
• Inclusive and supportive teams grounded in Te Tiriti o Waitangi (The Treaty of Waitangi) and our Pou.
• Opportunities to grow within one of Aotearoa's largest for-purpose organisations.