Hybrid Customer Service Executive - Training & Growth

Dynamite Recruitment; Christchurch; Hybrid; NZD 66,000 - 76,000; Full time

Benefits offered by this job

Full training provided

Hybrid working after probation

Career progression

Supportive team

Job summary

Dynamite Recruitment is seeking a Customer Service Executive to join the Christchurch team. This full-time role involves handling calls and emails, guiding customers through processes, and delivering excellent service.

Training is provided to develop skills and support career progression in a friendly, supportive environment. The position offers a starting salary of £27,980 with potential to rise to £32,185, plus hybrid working options after probation.

Qualifications

• Previous customer service or call centre experience.
• Excellent verbal and written communication skills.
• Strong computer skills and ability to multitask.

Responsibilities

• Handle a high volume of telephone calls and emails from customers.
• Assess and process customer cases efficiently and accurately.
• Gather relevant information and documentation.
• Provide clear guidance and support throughout the process.
• Investigate cases and work towards effective resolutions.
• Ensure customers receive a high standard of service at every stage.
• Manage multiple cases while maintaining attention to detail.

Skills

Customer service experience

Verbal & written communication

Computers / IT skills

Multitasking under pressure

Empathetic approach

Attention to detail

Numerical ability

Job description

Dynamite Recruitment is seeking a Customer Service Executive to join the Christchurch team. This full-time role involves handling calls and emails, guiding customers through processes, and delivering excellent service.

Training is provided to develop skills and support career progression in a friendly, supportive environment. The position offers a starting salary of £27,980 with potential to rise to £32,185, plus hybrid working options after probation.