Customer Services Team Leader: Flexible Hours & Impact

Christchurch City Council; Christchurch; On-site; NZD 105,000 - 117,000; Full time

Benefits offered by this job

Training programmes

Flexible working arrangements

Collaboration across organisation

Staff discounts

Job summary

Christchurch City Council in Christchurch, South Island, is seeking an experienced people leader to join our Citizen & Customer Services leadership team. You’ll lead a team of Customer Service Representatives across our Contact Centre and Service Hub network, coaching and empowering them to deliver exceptional service every day.

You’ll use data to drive performance, manage escalations, and contribute to continuous improvement across council services, while modelling an authentic,

Qualifications

• Experience leading and developing teams
• Strong communication and relationship-building skills
• Ability to lead through change
• Sound judgement and problem-solving ability

Responsibilities

• Lead, coach and develop a high-performing team
• Maintain a positive, engaged and accountable team culture
• Manage customer escalations and remove barriers for your team
• Use data and insights to improve performance and customer outcomes
• Contribute to continuous improvement initiatives and organisational change

Skills

Team leadership

Coaching and development

Communication

Change management

Data-driven decision making

Tools

CRM systems

Job description

Christchurch City Council in Christchurch, South Island, is seeking an experienced people leader to join our Citizen & Customer Services leadership team. You’ll lead a team of Customer Service Representatives across our Contact Centre and Service Hub network, coaching and empowering them to deliver exceptional service every day.

You’ll use data to drive performance, manage escalations, and contribute to continuous improvement across council services, while modelling an authentic,